FSG Limited 7 views
Purpose Of The Job:
At FSG, we believe that honouring a life well-lived deserves more than formality – it deserves intention, beauty, and genuine human care. As our Client Experience Specialist, you will be at the heart of everything we create for the families we serve.
This is not a traditional role. It is a creative, client-centred specialist position that blends the artistry of events décor with the emotional intelligence of exceptional client service. You will design and style ceremony spaces, guide families through their service journey, and ensure that every detail – from the set up to the final arrangement – reflects the dignity each farewell deserves.
Job Summary
Key Responsibilities
Requirements
How to Apply
Job Summary
Type: full-time
Location: Gaborone
Category: Events Management
Closing Date: 2026-06-14
Key Responsibilities
Design bespoke, visually compelling décor concepts tailored to each family’s unique ceremony vision.
Consult with families to understand their wishes and translate them into beautifully styled memorial experiences.
Manage all aspects of ceremony setup, styling, and logistics – from intimate graveside services to larger celebrations of life.
Maintain the aesthetic presentation of all ceremony venues and gathering spaces across the grounds.
Coordinate with florists, lighting specialists, caterers, and other service partners.
Provide warm, empathetic client service from first enquiry through to post-service follow-up.
Uphold and continuously elevate our standards as a premium memorial destination.
Requirements
A qualification in Events Management, Interior Décor, Hospitality, or a closely related field.
3-5 years of hands-on experience in events styling, décor execution, or client-facing hospitality roles.
A natural creative eye – you see spaces differently and know how to transform them.
Genuine empathy and the emotional maturity to hold space for grieving families with grace and professionalism.
Exceptional organisational skills and the ability to manage multiple services simultaneously.
Composure under pressure – you are calm, solutions-focused, and consistent even in emotionally charged environments.
Exposure to the funeral services, wellness, or luxury hospitality industry.
Any training or certification in grief support or memorial facilitation.
Excellent communication and relationship building skills.
Ability to work independently and within a team.
Results driven with a proven track record in business development
Leads change and innovation
Strategic thinking
Motivate and inspire team
How to Apply
Please forward comprehensive curriculum vitae together with certified copies of certificates to recruitment@fsglimited.com with reference line “Application for post of Client Experience Specialist” not later than 14th June 2026.
About the CompanyFSG Limited is a prominent group recognized as the leading funeral services provider within Botswana and across the wider region. The Group first established its operations in Botswana in 1993, laying the foundation for its extensive service network. Since its inception, FSG Limited has focused on providing essential funeral services, catering to communities throughout the country. This commitment has solidified its reputation as a trusted and leading name in the industry. Operating from its base in Botswana, FSG Limited continues to deliver critical services to meet the diverse needs of its clientele.Botswana’s Leading Regional Funeral Services Provider Since 1993.Website: http://www.fsg.co.bw/node/12
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