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At Liquid Intelligent Technologies, we are driving Africa\u2019s digital transformation by delivering intelligent connectivity, digital services, and innovation to businesses across the continent. As we continue our growth journey in Botswana, we are seeking a dynamic and commercially astute Head of Sales to lead our revenue-generating functions across Sales, Customer Experience, Marketing, and Public Relations. This is a strategic leadership role requiring a high level of business acumen, digital fluency, and a passion for driving growth and impact in a fast-paced ICT environment.
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\nKey Responsibilities
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Provide strategic leadership and execution oversight across Sales, Customer Experience, Marketing, and PR functions.<\/p>\n
Drive customer acquisition, revenue growth, and retention through innovative commercial strategies.<\/p>\n
Foster a high-performance sales culture with a focus on data-driven decision-making and pipeline management.<\/p>\n
Champion a customer-first mindset, ensuring a consistently excellent customer experience across all touchpoints.<\/p>\n
Oversee brand and communication strategy, ensuring alignment with corporate goals and Group positioning.<\/p>\n
Implement and optimize CRM systems and tools (with Salesforce knowledge as an added advantage).<\/p>\n
Collaborate cross-functionally with Finance, Operations, and Technology to align go-to-market plans with business priorities.<\/p>\n
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\nKey Performance Indicators
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Achievement of monthly\/quarterly\/annual revenue targets<\/p>\n
Customer retention and Net Promoter Score (NPS) improvements<\/p>\n
Sales pipeline coverage and conversion ratio<\/p>\n
Market share growth in strategic segments<\/p>\n
CRM adoption and lead-to-sale cycle optimization<\/p>\n
Brand visibility and campaign impact metrics<\/p>\n
Customer experience index and service resolution metrics<\/p>\n
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\nQualifications and Experience
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Master\u2019s degree in business administration, Marketing, Strategy, or related field (required)<\/p>\n
Minimum of 8\u201310 years of senior commercial leadership experience in ICT, telecoms, or a high-growth digital business<\/p>\n
Strong understanding of CRM platforms (Salesforce knowledge will be a distinct advantage)<\/p>\n
Proven track record in leading high-performing sales teams and driving multi-channel customer engagement<\/p>\n
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\nKey Competencies
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\nTechnical Competencies<\/p>\n
Commercial strategy development and execution<\/p>\n
CRM systems and data analytics<\/p>\n
Brand positioning and integrated marketing<\/p>\n
B2B\/B2C sales management in ICT<\/p>\n
Customer lifecycle management<\/p>\n
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\nBehavioral Competencies
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Strong business acumen and commercial instinct<\/p>\n
Strategic thinking with an execution mindset<\/p>\n
Collaborative leadership and stakeholder influence<\/p>\n
Excellent communication and negotiation skills<\/p>\n
Resilience and agility in a dynamic market<\/p>\n
JOB APPLICATION DETAILS<\/p>\n
APPLICATION DETAILS
\nHow to Apply
\nInterested candidates are invited to submit their CV and a brief cover letter to\u00a0recruitmentbotswana@liquid.tech\u00a0by 30th June 2025. Please include \u201cHead of Sales \u2013 Botswana\u201d in the subject line.<\/p>\n
Liquid Intelligent Technologies is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees<\/p>\n
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