VACANCY\u00a0
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\n1. Process Documentation & Standardization
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Develop and maintain comprehensive process documentation across all operations units to establish institutional process memory.<\/p>\n
Identify process inefficiencies and recommend optimization strategies.<\/p>\n
Collaborate with cross-functional teams to ensure process alignment, consistency, and adherence to bank-wide standards.<\/p>\n
2. Continuous Improvement & Automation
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Identify opportunities for automation across business units and operational functions.<\/p>\n
Lead the assessment, design, and delivery of automation projects utilizing tools such as RPA, Power Automate, etc.<\/p>\n
Monitor implemented solutions to ensure stability, accuracy, and scalability.<\/p>\n
3. Project Implementation & Change Management
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Manage and oversee the timely execution of process improvement projects.<\/p>\n
Work closely with stakeholders to define project goals, timelines, and key deliverables.<\/p>\n
Ensure implemented changes enhance service quality, operational efficiency, and reduce costs.<\/p>\n
. Core Systems Optimization
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Evaluate existing core banking system utilization to identify gaps between available functionality and current usage.<\/p>\n
Collaborate with IT and vendors to unlock underutilized system capabilities, improving system ROI.<\/p>\n
Provide training and support to users on optimized system functionalities.<\/p>\n
5. Performance Monitoring & Reporting
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Define, track, and report key performance indicators (KPIs) related to operational efficiency, cost savings, and project outcomes.<\/p>\n
Analyse performance data and provide actionable insights to management for informed decision-making.<\/p>\n
6. Collaboration & Stakeholder Engagement
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Work closely with operations, IT, business units, vendors, and external partners to ensure smooth implementation of process improvement initiatives.<\/p>\n
Serve as a trusted advisor to management, contributing to strategic discussions on operational excellence.<\/p>\n
7. Risk Management & Compliance
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Ensure that process improvement initiatives comply with regulatory requirements and internal policies.<\/p>\n
Identify and mitigate potential risks associated with process changes and system automation.<\/p>\n
Requirements<\/p>\n
Education
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Bachelor\u2019s degree in Information Technology, Industrial Engineering, or a related field.<\/p>\n
Professional certifications in Lean Six Sigma, Process Improvement, Automation, or Project Management are an added advantage.<\/p>\n
Experience
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3\u20135 years of experience in process improvement, operations management, business analysis, or automation within the banking or financial services industry.<\/p>\n
Proven experience in identifying, designing, and implementing process improvement and automation solutions.<\/p>\n
Experience with banking core systems is highly desirable.<\/p>\n
Key Competencies
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Operational Excellence and Continuous Improvement<\/p>\n
Automation and Digital Transformation Capability<\/p>\n
Strategic Thinking and Decision-Making<\/p>\n
Collaboration and Cross-Functional Teamwork<\/p>\n
Strong Project Management Discipline<\/p>\n
Customer-Centric Approach to Service Delivery<\/p>\n
Adaptability in a Dynamic, Fast-Changing Environment<\/p>\n
JOB APPLICATION DETAILS<\/p>\n
APPLICATION DETAILS<\/p>\n
APPLICATION LINK \u2014-> https:\/\/bsb.mcidirecthire.com\/External\/Job?Ref=TEkBhDYErs0qhHgueWeCgt_yRI-cnPLR1MRk1RR6Cpou3ktpvROhSqni_BGkK6j0EsqxvCcO72eFzy37DL87Fjn3-UV-khsRmRv46LRdRxii2R42YL9MAI9F3jYVUhHzbjvU2I0rGslx0fMM6cryXg<\/p>\n
undefined<\/p>\n
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