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About Us:
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\nPrime African Security is a trusted name in the security industry, providing comprehensive protection and rapid response solutions for residential, commercial, and industrial clients. We are currently seeking diligent, service-oriented individuals to join our team as Control Room Operators or Call Centre Agents.
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\nRole Summary:
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\nAs a Control Room Operator, you will be the first point of contact in our 24\/7 control centre. Your responsibilities will include monitoring alarm systems and CCTV, as well as providing timely communication and support to clients in distress or under threat.
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\nKey Responsibilities:
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\n\u2022\u2060 \u2060Monitor alarm systems, CCTV feeds, and GPS tracking tools
\n\u2022\u2060 \u2060Receive and respond to panic, intrusion, fire, and other emergency signals
\n\u2022\u2060 \u2060Dispatch and coordinate response units according to standard operating procedures
\n\u2022\u2060 \u2060Answer incoming calls and handle client queries professionally and promptly
\n\u2022\u2060 \u2060Maintain accurate records of all incidents, communications, and dispatches
\n\u2022\u2060 \u2060Report system faults or incidents requiring escalation to supervisors
\n\u2022\u2060 \u2060Adhere to control room protocols and maintain a high standard of situational awareness
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\nMinimum Requirements:
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\n\u2022\u2060 \u2060Grade 12 certificate
\n\u2022\u2060 \u2060Security Training \/Qualification
\n\u2022\u2060 \u2060At least 1 year of experience in a call centre
\n\u2022\u2060 \u2060Computer literacy (MS Office, control room software, dispatch systems)
\n\u2022\u2060 \u2060Excellent communication skills in English (verbal and written)
\n\u2022\u2060 \u2060Ability to remain calm under pressure and act swiftly during emergencies
\n\u2022\u2060 \u2060Clear criminal record
\n\u2022\u2060 \u2060Willingness to work shifts, including nights, weekends, and public holidays
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JOB APPLICATION DETAILS<\/p>\n
APPLICATION DETAILS
\nEmail: bontlem@primebotswana.co.bw<\/p>\n
Closing Date: 27\/06\/2025<\/p>\n
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