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Distribution Manager \u2013 Letshego Financial Services Botswana
\nLocation: Gaborone
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\nJob Summary
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\nThe Distribution Manager at Letshego Financial Services Botswana is a leadership role responsible for the strategic and operational oversight of the branch network across the country. This role plays a critical function in driving business growth by ensuring the efficient and effective delivery of financial products and services to a diverse customer base. The role is responsible for developing and executing distribution strategies aligned with corporate objectives and ensuring high-performance standards across all customer touchpoints. The Distribution Manager is also accountable for expanding market reach, optimizing branch performance, enhancing customer experience, and ensuring compliance with regulatory requirements.
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\nJob Details
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\nImplement the country\u2019s sales and distribution strategy and execution to drive product profitability.
\nCreate sales plans and budgets to achieve revenue targets and market expansion.
\nAnalyse market trends, competition and customer needs to inform strategic decisions
\nAdapt sales strategies based on changing market conditions to maintain a competitive edge
\nDeliver and analyse sales force KPIs on agreed frequency (usually monthly), proposing actions where needed and supporting sales force management to implement agreed actions.
\nDevelop and maintain relationships with key customers, stakeholders and partners to enhance customer satisfaction and loyalty
\nDrive initiatives for robust stakeholder engagement (Greenfields), launch new products and explore untapped segments.
\nManages CRM projects, focusing on innovative solutions and building specific tools \/ skills to ensure best performance delivery while respecting national data privacy and other legal requirements.
\nDrive collaboration across multiple sales channels with a focus on digital preference acceleration
\nCollaborate with cross-functional teams such as Marketing, Finance, Risk and Operations to ensure seamless sales operations.
\nEnsure all queries and complaints for both internal and external customers are documented and resolved timely.
\nAnalyse performance of the various products to establish product success.
\nLead, mentor and manage the Branch network
\nCollaborate with Branch Managers to ensure area specific strategy implementation and support for diverse environments.
\nGather customer feedback to inform product development and improvement.
\nEnsure that Net Promoter score is monitored to ensure exceptional customer experience.
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\nRequirements
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\nEducation: Bachelor\u2019s degree in Marketing, Business Administration\/ Economics or similar field. A master\u2019s degree or relevant professional certification is a plus.
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\nExperience:
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\nAt least 5-7 years\u2019 experience in Sales \/ Channel \/Product Management. Experience in managing distribution channels is highly desirable.
\nExperience in driving products initiatives end-to-end; from planning to post-rollout management
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\nKnowledge:
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\nStrong understanding of customer insights and analytics, to understand and address the needs of diverse customer segments.
\nUnderstanding of product offerings and customer segments in financial services and microfinance.
\nExcellent knowledge of Letshego\u2019s micro lending products, sales processes, scorecards and key performance indicators.
\nRecruitment, training, and coaching sales teams and representatives to achieve individual and team targets.
\nTrack key performance indicators (KPIs) such as sales momentum, volumes and payouts, conversion rates, collections and recoveries, agent productivity, culture and risk.
\nMaintenance of competitive Profit before Tax to align with shareholder expectations.
\nRegularly analyze data to identify areas for improvement and implement corrective actions
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\nSkills:
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\nExcellent creative and strategic problem-solving skills (i.e. problem definition & structuring, analysis definition, insight generation & recommendation generation)
\nExcellent communication skills and ability to communicate with senior management about sales strategies, challenges, and opportunities. Collaborate with other departments to align sales strategies with overall business goals.
\nAbility to drive the execution of new products, from inception to implementation
\nBuild and maintain strong relationships with prospective and existing clients.
\nConduct sales presentations and product demonstrations to potential clients.
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JOB APPLICATION DETAILS<\/p>\n
APPLICATION DETAILS
\nAPPLICATION LINK \u2014> https:\/\/letshego.seamlesshiring.com\/job\/view\/6949#\/<\/p>\n
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