VACANCY\u00a0
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G4S (Botswana) Limited invites suitable candidates for the below mentioned positions tenable in Gaborone, Lobatse, Jwaneng and Francistown
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\nNATIONAL CONTROL CENTRE OPERATOR \u2013 GABORONE (X2)
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\n*Purpose
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\nTo help secure client & company assets through the surveillance of our CCTV, and communication network including the utilization of system softwares like Risk 360, Instacom,Listener Software, Geotab tracking System or any other system software deployed at NCC. To monitor, identify,document and investigate any inconsistencies that pertain to the safety and security of employees,facilities and any other assets under the management of G4S Botswana Limited.
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\n*Responsibilities Include:
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\n\u2022 Dispatch of personnel and escalation based on event type.
\n\u2022 Takes up tasks,does triage and escalation for incidents reported to the center.
\n\u2022 Deals with issues and incidents that are potentially sensitive, confidential or may put internal and External customers at risk applying appropriate professionalism, maturity and tact to manage the incident and escalating to the Supervisor immediately when unable to.
\n\u2022 Responds to incidents as documented or directed to do so by the Supervisor, or other authorized persons.
\n\u2022 Advises the Supervisor of urgent matters, life threatening incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken.
\n\u2022 Follows standard operating procedures, work instructions and other directions from the supervisor, G4S management, and the client referring to and promoting the client\u2019s and G4S policies and procedures at all Times.
\n\u2022Collects information and data, creates and provides reports, maintains effective communications with stakeholders as well as performing data entry in a timely, accurate and inclusive manner.
\n\u2022 Liaises with customers internal and external in a helpful, cordial and proactive manner.
\n\u2022 Participates in departmental meetings as required.
\n\u2022 Communicates concerns, process improvement ideas or other opportunities for improvement to the Supervisor.
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\n*Minimum Qualifications & Experience
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\n\u2022 BGCSE\/ O\u2019Level Certificate and a Customer Service Diploma or relevant certificate will be an added advantage.
\n\u2022 A minimum of 2-3 years relevant experience in the supervisory environment
\n\u2022 Proven experience in control room operations or a related field.
\n\u2022 Understanding of equipment, systems, and processes relevant to the Security industry.
\n\u2022 Valid driver\u2019s license of at least 2 years.
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JOB APPLICATION DETAILS<\/p>\n
APPLICATION DETAILS
\nG4S
\nAn ALLIED UNIVERSAL Company<\/p>\n
To apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters, certified copies of qualifications and certified copies of national identity card to https:\/\/atscareers.g4s.com not later than 15 September 2025.<\/p>\n
Applications must be addressed to;
\nThe Human Resources Director
\nG4S (Botswana) Limited
\nP.O Box 1488
\nGaborone<\/p>\n
NB: Only short-listed applicants will be contacted. If you do not hear from us within 2 weeks from the closing date above, please consider your application to have been unsuccessful<\/p>\n
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