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G4S (Botswana) Limited invites suitable candidates for the below mentioned positions tenable in Gaborone, Lobatse, Jwaneng and Francistown*.
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\nOPERATIONS DIRECTOR \u2013 GABORONE
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\nPurpose
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\nReporting to the Country Manager Director \u2013 Botswana, the Operations Director coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards.
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\nKey Performance Areas
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\nEffective management of the business unit\u2019s financial performance
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\n\u2022 Manage relationships between actual results, budgets and forecasts.
\n\u2022 Initiate cost saving through controls.
\n\u2022 Gross Margin Management.
\n\u2022 Ensure Labour Efficiency according to standards.
\n\u2022 Ensure Overheads control according to standards.
\n\u2022 Achieve Contract profitability according to targets.
\n\u2022 Prevent claims through regular customer risk assessments.
\n\u2022 Achieve existing Revenue Growth.
\n\u2022 Manage escalation to completion.
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\nDeliver a superior, market leading service to customers through robust execution of services through existing regional operational structures resulting in high levels of customer retention.*
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\nCustomer Focus
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\n\u2022 Review current retention of customers and strategy around increase in customer satisfaction.
\n\u2022 Review the proportion \/ % of contracts lost and identify critical areas.
\n\u2022 Develop customer retention strategy.
\n\u2022 Build a culture of customer awareness and service across the business, to ensure individuals are equipped to make the right decisions.
\n\u2022 Actively build networks and influence with relevant decision makers in Government and law enforcement authorities, ensuring that the company has an appropriate profile in the market.
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\nQuality of Service :
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\n\u2022 Quality Audit rating, review correction plan in place and implementation plan.
\n\u2022 Review management information systems and develop strategy and correction initiatives.
\n*Shared Best Practice :*
\n\u2022 Specific examples of implementation of BP from other countries, business
\n*Effective leadership, development and management of staff.
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\n*Effective Organisation:
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\n\u2022 Target and develop effective operational organisational structures.
\n\u2022 Conduct and review six monthly appraisals, training needs analysis and schedule.
\n\u2022 Staff turnover analysis, reduction of staff turnover and implementation of initiatives around best people.
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\n*Staff Development :
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\n\u2022 Determine if succession planning is in place, updated and practiced.
\n\u2022 Develop a high performing team with a mix of technical expertise and operational awareness.
\n\u2022 Build effective internal relationships to ensure an appropriate balance of business performance.
\n\u2022 Review, audit and recommend changes around compliance and non compliance matters within the business.
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\nNew Business Development
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\n\u2022 Identifying new business opportunities in Botswana, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
\n\u2022 Demonstrate a thorough understanding of the competitor environment faced by Botswana.
\n\u2022 Involvement in community and business forums and general public profile.
\n*Implementation and integration of the HSSEC strategy and culture within the region
\n\u2022 Embed health and safety awareness and responsible behavior across the operations team, through consistent focus on health and safety compliance and discipline.
\n\u2022 Drive health and safety awareness down to supervisory level through communication, enforcement of guidelines and principles, monitoring and training.
\n\u2022 Highlight health and safety examples, both good and bad, to reinforce the message and drive to achieve zero harm within our business.
\n\u2022 Monitor and reduce the number of health and safety incidents.
\n\u2022 Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness.
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\n*Minimum Qualifications & Experience
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\n\u2022 B Comm\/ Security Related Degree or equivalent, & MBA.
\n\u2022 Knowledge of security, labour and health and safety legislation.
\n\u2022 10 to 15 years senior management experience
\n\u2022 Experience in risk analysis.
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JOB APPLICATION DETAILS<\/p>\n
APPLICATION DETAILS
\nG4S
\nAn ALLIED UNIVERSAL Company<\/p>\n
To apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters, certified copies of qualifications and certified copies of national identity card to https:\/\/atscareers.g4s.com not later than 15 September 2025.<\/p>\n
Applications must be addressed to;
\nThe Human Resources Director
\nG4S (Botswana) Limited
\nP.O Box 1488
\nGaborone<\/p>\n
NB: Only short-listed applicants will be contacted. If you do not hear from us within 2 weeks from the closing date above, please consider your application to have been unsuccessful<\/p>\n
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