The Front of House Manager is responsible for the management, supervision and co-ordination of all front of house activities and staff members, inclusive of restaurant, kitchen, wine cellar, SPA and Boma. The role is responsible for ensuring all front of house duties are carried out efficiently and to the highest standards of professionalism and customer service. The Front of House Manager must ensure that the Front of House delivers efficient customer service and creates a warm and welcoming atmosphere to all guests.<\/p>\n
Key Responsibilities<\/p>\n
Meet and greet all guests and ensure assigned rooms are prepared prior to guest check-in.
\nCarry out guest welcome briefings, lodge, and room orientation for arriving guests.
\nProvide exceptional hospitality and anticipating guest needs and or complaints.
\nPromptly address guests requests, enquiries, problems. Liaise with the General Manager to coordinate guest itineraries and resolve any issues.
\nMake sure guest arrivals, departures, wake-up calls and meals are coordinated between relevant departments.
\nEnsure accurate rooming of guests in the absence of a designated backup Front of House Manager or Host.
\nEnsure special needs guests, the elderly, children and VIPs, receive personalized and appropriate services.
\nEnsure all guests complete and sign indemnity forms for activities carried out at the property. File, wealth and update the General Manager on guests reports and reviews. Provide suggestions and solutions to improve guest service taking into consideration guests feedback.
\nEnsure all guests receive safety briefings and sign indemnity forms in accordance with company procedure.
\nManage guest complaints, disputes and resolutions.
\nEnsure all medical and beverage services are properly coordinated and adhere to standard operating procedures and regulations.
\nMonitor stock receipts and invoices and ensure that all administration and controls relating to inventory are adhered to. Undertake monthly stock counts and submit stock sheets to relevant.
\nEnsure that all front of house stock levels meet the Hotel\u2019s needs and that there is always adequate stock.
\nMonitor invoices, requisitions and receipts from all Front of House departments and ensure that consumption levels and costs are contained within the budget.
\nProactively identify and develop stock methods to reduce front-of-house costs and improve efficiencies without compromising on quality of service.
\nProactively resolve issues\/conflict within the team or between the team and other departments. Always maintaining a professional, respectful manner.
\nProvide leadership and direction to all front of house staff. Lead by example in terms of professional conduct and appearance, hosting and servicing of guests and interaction with suppliers.
\nIdentify and communicate training needs required to senior management. Work in collaboration with other departments to facilitate training programs to develop the desired results.
\nProvide continual feedback to staff on performance to encourage and motivate staff to carry out their tasks diligently and to the highest standards.
\nUndertake periodic performance reviews in line with company policies.
\nEnsure all staff adhere to current company health and safety and company policies and standards.
\nInduct new staff in accordance with the company induction policy.
\nEnsure all staff are familiar with all procedures.
\nManage staff leave requests, agree and approve leave in conjunction with the Camp \/ Lodge General Manager.
\nMonitor staff rations and general awareness of staff kitchens.
\nEnsure staff are always dressed in clean and presentable.
\nClosely manage absenteeism in collaboration with the Human Resources Department.
\nMake sure that all restaurant and food and beverage services meet the Hotel\u2019s standards and adhere to these.
\nMake sure that all food and beverage service staff have current food handling certificates.
\nManage food preparations to ensure the best superior to the best but not limited to, and yet ensure clarity of the specifications and expectations of the Group.
\nEnsure all restaurant supplies and cost management of all bulk purchasing departments.
\nEnsure food hygiene, a proper cold chain and cleanliness standards are maintained throughout the supply chain.
\nEnsure all month-end procedures are carried out and reports submitted in accordance with deadlines. This includes stock takes, staff leave reports, guest reports, etc.
\nConduct daily room checks to ensure accommodation and bathrooms adhere to set standards. Provide feedback to housekeeping staff and follow-up on issues to ensure that standards are maintained or corrective actions or issues observed.
\nEnsure adequate, appropriate and economical use of housekeeping cleaning materials.
\nAssist guests with luggage and all transfers to and from the property.
\nEnsure that all housekeeping and laundry service staff adhere to the company standards and procedures.<\/p>\n
Requirements<\/p>\n
Diploma or Degree in Hot House Management or Related
\nPrior experience in Front of House Hospitality.
\nCertificate in Basic First Aid.
\nCertificate in First Aid and Fire Fighting.
\nBasic knowledge and understanding of regulations and best practice relating to hospitality and tourism.
\nDriving License.
\nPRDP.<\/p>\n
How to Apply
\nApplicants are requested to submit their CVs and Certificates along with Traceable references to: Email: recruitment@chobebelodge.com<\/p>\n
Related Jobs<\/p>\n
DIRECTOR HUMAN RESOURCES \u2013 G4S
\nSENIOR LINE PILOT \u2013 HELICOPTER OPERATIONS X2 \u2013 Okavango Scenic Flights
\nSALES EXECUTIVE \u2013 COLD CALLING \u2013 Africa Origin Khumoetsile (BWP 12,000 per Month)<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Grays Eden Sanctuary Boutique Hotel 48 views","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[229],"job-types":[13],"class_list":{"0":"post-3345","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gaborone","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/botswana\/wp-json\/wp\/v2\/job-listings\/3345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/botswana\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/botswana\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/botswana\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/botswana\/wp-json\/wp\/v2\/media?parent=3345"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/botswana\/wp-json\/wp\/v2\/job_listing_region?post=3345"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/botswana\/wp-json\/wp\/v2\/job-categories?post=3345"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/botswana\/wp-json\/wp\/v2\/job-types?post=3345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}