The Call Centre Representatives serve as the primary point of contact for KFC customers, responsible for handling incoming calls, processing orders, and resolving customer enquiries or complaints to ensure a positive brand experience.<\/p>\n
Key Responsibilities<\/p>\n
Answer incoming calls promptly, professionally, and courteously.
\nTake customer orders accurately and process them on the ordering system.
\nRespond to enquiries regarding menu items, promotions, and store locations.
\nUpsell menu items where appropriate to increase sales and enhance customer experience.
\nHandle customer complaints with empathy and professionalism.
\nResolve issues efficiently while upholding KFC brand values.
\nEscalate complex issues to supervisors when necessary.
\nLiaise with in-store teams and delivery drivers to ensure correct and timely order fulfilment.
\nMaintain accurate records of customer interactions and transactions.
\nFollow all company policies, procedures, and service standards.
\nParticipate in training to stay updated on products and customer service practices.<\/p>\n
Requirements<\/p>\n
BGCSE \/ IGCSE or equivalent.
\nAt least 1 year of employment history with one company.
\nBasic computer literacy and ability to operate ordering systems and kiosks.
\nPrevious customer service or call centre experience is an advantage but not essential.
\nAbility to work shifts, including evenings, weekends, and public holidays.
\nStrong customer and service excellence orientation.
\nGood communication and interpersonal skills.
\nResilient and able to handle difficult or emotional customer interactions.
\nTech-savvy with confidence in using digital systems and kiosks.
\nEmpathetic, tactful, and professional.
\nStrong problem-solving ability.
\nBasic numeracy and English proficiency.
\nEmotionally intelligent and adaptable.
\nReliable, accountable, and dependable.
\nTeam-oriented with a positive attitude.
\nDiligent, committed, and eager to learn and grow.<\/p>\n
How to Apply
\nApply online via the following link: https:\/\/www.trending-talent.com\/home\/VacancyDetails?VID=EsTTyO0xmP%2FEO8JYRRUJoA%3D%3D&Company=KFC+Botswana. Closing date not specified.<\/p>\n
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