Organization Name: DI SPANE. Job Title: SOLUTIONS ENGINEER x2 (TENABLE IN GABORONE). Role Purpose: A leading Internet Service Provider in Botswana looking for a suitably and self-driven individual to apply for the vacancy.<\/p>\n
Key Responsibilities
\nRequirements
\nHow to Apply<\/p>\n
Key Responsibilities<\/p>\n
Provide support for managed security services and system operations.
\nPerform monthly backups and generate firewall performance reports.
\nEnsure adherence to internal SLAs and operational processes.
\nProvide pre-sales support, including solution design and input into tender submissions.
\nOversee installations, monitoring and proper decommissioning of equipment.
\nManage firmware updates and patching across client systems.
\nIdentify and escalate operational and security risks.
\nMonitor customer dashboards and recommend mitigation actions.
\nServe as the primary technical point of contact for key corporate clients.
\nResolve escalated technical issues (2nd-line support) in line with SLA requirements.
\nConduct service performance reviews and provide detailed reports on network metrics.
\nImplement improvements based on root cause analysis of recurring issues.
\nMaintain accurate and up-to-date customer documentation.
\nProvide technical support during corporate events to ensure service stability.<\/p>\n
Requirements<\/p>\n
Proven ability to manage and build strong customer relationships while delivering high levels of service.
\nStrong technical problem-solving skills with the ability to diagnose and resolve complex network and system issues.
\nAbility to analyse data and generate insightful reports on service performance.
\nSolid understanding of SLA-driven environments and the ability to meet strict timelines and service standards.
\nHigh level of accuracy in documentation and the ability to maintain detailed technical and customer records.
\nEffective communication skills, with the ability to engage both technical and non-technical stakeholders.
\nDegree in IT, Computer Science, or related field.
\n3+ years experience in network support, solution engineering, or technical account management.
\nTechnical knowledge of firewalls, networking, and enterprise security.
\nExperience working with managed services and customer SLAs.
\nCandidates with the following certifications will have an added advantage: CCNA, CCNP, Huawei Certification, CompTIA+ etc.<\/p>\n
How to Apply
\nInterested Candidates who meet the minimum requirements can submit their applications, updated CV\u2019s, references and certified copies of their academic certificates to:* EMAIL APPLICATIONS TO: dispane.talent@gmail.com* CLOSING DATE: 19 APRIL 2026
\nJob SummaryType: Full TimeLocation: GaboroneCategory: Information TechnologyClosing Date: April 19, 2026Frequently Asked QuestionsWhat qualifications and certifications are typically required for a Solutions Engineer role in Botswana?A Bachelor’s degree in Computer Science, Information Technology, or a related engineering field is usually expected. Relevant industry certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert are highly valued. Practical experience with various enterprise solutions and technologies is also crucial.
\nWhat are the common day-to-day responsibilities of a Solutions Engineer in Botswana?Daily tasks often involve understanding client technical requirements, designing and presenting tailored IT solutions, and collaborating with sales and technical teams. You would also provide pre-sales technical support, conduct product demonstrations, and ensure proposed solutions align with business objectives and local market needs.
\nWhat is the typical work culture and what are the general expectations for a Solutions Engineer in Botswana?The Botswanan work culture often emphasizes professionalism, respect, and a collaborative team environment, while punctuality and adherence to company policies are highly valued. Employers expect a strong work ethic, a proactive approach to problem-solving, and the ability to adapt solutions to the unique local business context.
\nWhat are the realistic career progression paths for a Solutions Engineer in Botswana?<\/p>\n
A Solutions Engineer can progress to Senior Solutions Engineer, Lead Solutions Architect, or even transition into Sales Engineering Management roles. Opportunities also exist to specialize in specific technology domains or move into broader IT consulting within Botswana’s growing tech sector.
\nWhat typical benefits can a Solutions Engineer expect from employers in Botswana?Standard benefits generally include annual leave, sick leave, and contributions to a medical aid scheme. Many reputable employers also offer a pension fund, and some may provide performance bonuses or professional development opportunities relevant to the IT industry in Botswana.
\nHow should I apply for Solutions Engineer roles, and what do employers in Botswana look for?Applications typically require a well-structured CV highlighting relevant technical skills and project experience, along with a cover letter explaining your suitability for the role. Employers seek candidates with strong problem-solving abilities, excellent communication skills for client interactions, and a clear understanding of the local market’s technological landscape.<\/p>\n
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