**Organization Name:** The Chobe Fish Eagle
\n**Job Title:** Lodge Resident Manager
\n**Role Overview:**
\nWe are seeking an experienced Resident Manager to lead operations at our luxury lodge. This role requires a dynamic hospitality professional with a proven track record in guest experience management, food and beverage service and cost controls, strong financial oversight, and proactive staff development.<\/p>\n
Job Summary
\nKey Responsibilities
\nRequirements
\nHow to Apply<\/p>\n
Job Summary<\/p>\n
Type: full-time
\nLocation: Kasane
\nCategory: Hospitality
\nClosing Date: 2026-04-28<\/p>\n
Key Responsibilities<\/p>\n
Uphold 5-star food and beverage service standards, ensure quality and consistency, and manage cost-effective procurement.
\nOversee budgets across all departments, implement cost-saving initiatives, and conduct guest cost analysis to maximize profitability.
\nDeliver personalized, world-class guest journeys, resolve issues promptly, and elevate the lodge\u2019s reputation through unique experiences.
\nLead continuous training programs, mentor staff to international service standards, and foster career growth.
\nAct as a brand ambassador, drive innovation in guest offerings, and integrate sustainability practices into lodge operations.<\/p>\n
Requirements<\/p>\n
BGCSE or Equivalent
\nExcellent command of the English language written, read and speak.
\nTertiary qualification in Hospitality Management
\n10-year Management Experience in a high-volume minimum four-star lodge\/hotel environment
\nStrong food & beverage background knowledge with traceable references including food preparation, presentation, service and costing
\nAbility to interpret and understand financial statements as well as compile budgets
\nPrevious experience of directing a large compliment of staff 150+essential
\nAbility to train, guide and coach staff to achieve common goals in the operation
\nExcellent knowledge of all other departments within the lodge\/hotel environment
\nGenerally expected computer skills to match the position is essential
\nGood knowledge of Opera Cloud Property Management System and My Inventory stock control, similar systems will be considered
\nMechanical experience in the field of vehicle engines, generators and boat motors advantageous
\nMust be a people\u2019s person who can entertain clients\u2019, resolve problems quickly and efficiently and must be able to plan and take responsibility for all decisions made<\/p>\n
How to Apply
\nEmail: bwsafariafrica@gmail.comSubject Line: Resident Manager ApplicationInstructions: E-mail a comprehensive resum\u00e9 with traceable references and copies of qualifications. Only applicants meeting the requirements may be considered.Closing Date: 28th of April 2026
\nFrequently Asked QuestionsWhat qualifications and experience are typically required for a Lodge Resident Manager role in Botswana?Successful candidates often hold a diploma or degree in Hospitality Management and possess significant experience in lodge operations, ideally within a remote setting. Knowledge of local tourism regulations and a valid driver’s license are usually essential requirements. Prior experience managing diverse teams in a multicultural environment is highly valued.
\nWhat are the common day-to-day responsibilities of a Lodge Resident Manager in Botswana’s hospitality sector?Daily duties typically involve overseeing all lodge operations, from guest services and food & beverage to maintenance and staff management. Managers ensure exceptional guest experiences while managing budgets, resources, and adhering to health and safety standards. This often includes adapting to the unique logistical challenges of remote lodge locations.
\nWhat can a Lodge Resident Manager expect regarding local work culture and expectations in Botswana, especially concerning staff and guest interactions?<\/p>\n
Botswana’s hospitality culture emphasizes warmth, respect, and professionalism in all interactions with guests and staff. Managers are expected to lead by example, foster a positive team environment, and demonstrate cultural sensitivity while maintaining high service standards. Adaptability to remote living and engagement with local communities are also key expectations.
\nWhat are the realistic career progression or growth paths for a Lodge Resident Manager within Botswana’s tourism industry?Career progression often leads to roles such as General Manager of a larger or more complex lodge, or even a Cluster Manager overseeing multiple properties. Opportunities may also arise in regional operations management or specializing in niche areas like conservation tourism. Continuous professional development and a strong network are crucial for advancement.
\nWhat typical benefits, such as leave, medical aid, and pension, can a Lodge Resident Manager expect in Botswana?Typical benefits generally include competitive leave allowances in line with Botswana labour laws, and often on-site accommodation and meals due to the resident nature of the role. Many reputable employers provide comprehensive medical aid schemes and contribute to pension funds for long-term employees. Other benefits might include travel allowances or performance bonuses.<\/p>\n
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