Reports to: Front Office Manager \/ Guest Relations Manager \/ Rooms Division ManagerLiaise with: Reservations, Housekeeping, Porters \/ DriversPurpose of the Job: To assist guests at all times. Job Summary Key Responsibilities Requirements How to Apply Job Summary Type: full-time Location: Gaborone Category: Hospitality Closing Date: 2026-05-07 Key Responsibilities To greet the customer and identify their specific reservation To register the guest, ensuring that the necessary details are obtained; Full names Address, whether company or private booking, Special rate, Allowances, VIP, Charge details, Nationality, Passport number, etc. (refer to the registration card). Print Welcome Letters, ensure that these are signed and placed in the correct rooms by theporter. To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid. Liaise with housekeeping before room allocation; this should be done and ready before 1400hrs. To issue the key card in a key card holder. Maintain front desk pit \u2013 pit checks to be done once per shift Complete guest questionnaires with departing guests Assist departing guests. Print Special arrivals list in the morning together with Front Office Manager or Supervisor,review arriving guests, identify Frequent Guests, VIP\u2019s and Return Guests To receive and check in guests on the basis of the reservation system. Check guest\u2019s preferences on the system or upon checking -in, and pass them to the relevantdepartment. Check out departing guest, prepare the bill and handle payment cash or with pin\/credit card Give general and tourist information, information on public transport, restaurants, theatres etc Take care of wake up calls To take care of and pass on messages for guests Receive complaints and ensure that these are passed onto the relevant manager for assistance. Process payments, if necessary do cash payments also for external services for guests, totransfer these cost on guest accounts. Check the float upon handover and ensure that the float balances. Check cash-up thoroughly before final printing and take it for banking. Refer to the bankingpolicy. Serve as a call center, taking calls and transferring the calls to relevant guest or departmentsfollowing the telephone etiquette training procedure. Respond to guests\u2019 enquires via email or in person. File registration-cards, float sheets and dockets on a daily basis Ensure that Drivers are made aware of Transport Changes or Additional Requests. Adhere to the following daily duties and ensure each task is completed daily as per the scheduled times. Requirements To have a thorough knowledge of the hotel and all services provided to the guest. Maintain the high standard of service, appearance and social skills set according to the companypolicy. To work in harmony with all staff and departments, able to assist others if and when required. To attend all training workshops as and when required. To be familiar with all policies and procedures, house rules, fire, security and emergencyprocedures as well as all checklists pertaining to the position. To perform any reasonable duty as instructed by a senior member of management. Always usethe guests name when communicating with the guest if known otherwise use Sir and Madam. Be courteous, friendly and polite at all times. Ensure that Reception Desk is kept neat and tidy at all times How to Apply To apply, please visit: linkedin.com Frequently Asked QuestionsWhat are the typical qualifications and education needed to become a Receptionist in Botswana, especially in hospitality?Most employers in Botswana look for a BGCSE (Form 5) certificate, often with a credit in English. Vocational training in front office operations or customer service, like those offered by local institutions, can also be highly advantageous. What are the common day-to-day responsibilities of a Receptionist in a Botswana hospitality setting?You’ll typically manage guest check-ins\/check-outs, handle phone calls and inquiries, and maintain a tidy reception area. Duties also include basic administrative tasks, coordinating with other departments like housekeeping, and providing local information to guests. What are the key work culture expectations for a Receptionist in Botswana, particularly in hospitality?Professionalism, punctuality, and excellent customer service are highly valued in Botswana’s hospitality sector. A friendly, welcoming demeanor and respect for diverse cultural backgrounds are also essential for success. What realistic career progression or growth paths are available for a Receptionist in Botswana’s hospitality industry?A Receptionist can often progress to Senior Receptionist, Front Office Supervisor, or even Assistant Front Office Manager roles within a hotel or lodge. Further development might lead to positions in guest relations, reservations, or other administrative management roles. What typical benefits can a full-time Receptionist expect in Botswana, such as leave, medical aid, or pension? Full-time Receptionists in Botswana typically receive annual leave as per labour laws, sick leave, and possibly compassionate leave. Many hospitality employers also offer medical aid contributions and participation in a pension fund, though these can vary by company. How should I apply for a Receptionist role in Botswana, and what do employers typically look for in applications?Submit a well-structured CV highlighting customer service experience and relevant qualifications, along with a tailored cover letter expressing your interest in the specific establishment. Employers seek candidates with strong communication skills, a professional appearance, and a genuine passion for guest service.<\/p>\n
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