Reports to: Front Office Manager \/ Guest Relations Manager \/ Rooms Division ManagerLiaise with: Reservations, Housekeeping, Porters \/ DriversPurpose of the Job: To assist guests at all times.<\/p>\n
Job Summary
\nKey Responsibilities
\nRequirements
\nHow to Apply<\/p>\n
Job Summary<\/p>\n
Type: full-time
\nLocation: Gaborone
\nCategory: Hospitality
\nClosing Date: 2026-05-07<\/p>\n
Key Responsibilities<\/p>\n
To greet the customer and identify their specific reservation
\nTo register the guest, ensuring that the necessary details are obtained;
\nFull names
\nAddress, whether company or private booking,
\nSpecial rate,
\nAllowances,
\nVIP,
\nCharge details,
\nNationality,
\nPassport number, etc. (refer to the registration card).
\nPrint Welcome Letters, ensure that these are signed and placed in the correct rooms by theporter.
\nTo allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid. Liaise with housekeeping before room allocation; this should be done and ready before 1400hrs.
\nTo issue the key card in a key card holder.
\nMaintain front desk pit \u2013 pit checks to be done once per shift
\nComplete guest questionnaires with departing guests
\nAssist departing guests.
\nPrint Special arrivals list in the morning together with Front Office Manager or Supervisor,review arriving guests, identify Frequent Guests, VIP\u2019s and Return Guests
\nTo receive and check in guests on the basis of the reservation system.
\nCheck guest\u2019s preferences on the system or upon checking -in, and pass them to the relevantdepartment.
\nCheck out departing guest, prepare the bill and handle payment cash or with pin\/credit card
\nGive general and tourist information, information on public transport, restaurants, theatres etc
\nTake care of wake up calls
\nTo take care of and pass on messages for guests
\nReceive complaints and ensure that these are passed onto the relevant manager for assistance.
\nProcess payments, if necessary do cash payments also for external services for guests, totransfer these cost on guest accounts.
\nCheck the float upon handover and ensure that the float balances.
\nCheck cash-up thoroughly before final printing and take it for banking. Refer to the bankingpolicy.
\nServe as a call center, taking calls and transferring the calls to relevant guest or departmentsfollowing the telephone etiquette training procedure.
\nRespond to guests\u2019 enquires via email or in person.
\nFile registration-cards, float sheets and dockets on a daily basis
\nEnsure that Drivers are made aware of Transport Changes or Additional Requests.
\nAdhere to the following daily duties and ensure each task is completed daily as per the scheduled times.<\/p>\n
Requirements<\/p>\n
To have a thorough knowledge of the hotel and all services provided to the guest.
\nMaintain the high standard of service, appearance and social skills set according to the companypolicy.
\nTo work in harmony with all staff and departments, able to assist others if and when required.
\nTo attend all training workshops as and when required.
\nTo be familiar with all policies and procedures, house rules, fire, security and emergencyprocedures as well as all checklists pertaining to the position.
\nTo perform any reasonable duty as instructed by a senior member of management. Always usethe guests name when communicating with the guest if known otherwise use Sir and Madam.
\nBe courteous, friendly and polite at all times.
\nEnsure that Reception Desk is kept neat and tidy at all times<\/p>\n
How to Apply
\nTo apply, please visit: linkedin.com
\nFrequently Asked QuestionsWhat qualifications are typically required for a Receptionist role in Botswana?Most employers in Botswana prefer candidates with a BGCSE (Botswana General Certificate of Secondary Education) or a certificate in Secretarial Studies, Office Administration, or Hospitality. Prior experience in a customer-facing role or using office software like Microsoft Office is also highly valued.
\nWhat are the common day-to-day responsibilities of a Receptionist in Botswana’s hospitality sector?Daily tasks typically include greeting guests, managing reservations, answering phone calls, and handling general inquiries with a friendly and professional demeanor. You’ll also likely assist with administrative tasks, manage incoming and outgoing mail, and ensure the reception area remains tidy and welcoming.
\nWhat is the typical work culture and what are employers’ expectations for a Receptionist in Botswana?Botswana’s work culture values politeness, respect, and a strong sense of community, so a warm and welcoming attitude is crucial. Employers expect reliability, punctuality, excellent customer service skills, and the ability to communicate effectively in English and often Setswana.
\nWhat are the realistic career growth opportunities for a Receptionist in Botswana?With experience and further training, a Receptionist can progress to roles like Senior Receptionist, Front Office Supervisor, or even into administrative or guest relations management positions. Developing strong organizational and leadership skills will open up these advancement paths within the hospitality sector.
\nWhat kind of benefits can a Receptionist expect in Botswana (e.g., leave, medical aid, pension)?<\/p>\n
Benefits vary significantly by employer size and industry, but typically include annual leave and sick leave in line with Botswana labour laws. Some larger hospitality establishments may offer medical aid contributions or provident\/pension fund options after a probation period.
\nHow should I apply for a Receptionist job in Botswana, and what do local employers prioritize?To apply, submit a well-structured CV highlighting customer service experience and a cover letter tailored to the specific role and establishment. Employers in Botswana prioritize candidates with a positive attitude, strong communication skills, and a proven ability to provide excellent service.<\/p>\n
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