Letshego Financial Services Botswana. Letshego is a Setswana term meaning \u2018support\u2019. At Letshego we provide financial support to our customers. Our new brand mark is a stronger, bolder and more modern depiction of the Letshego tripod. Job Summary The primary responsibility of this role is to process transactions within the agreed Service Level Agreements and ensure that they comply with internal policies and procedures.<\/p>\n
Job Summary
\nKey Responsibilities
\nRequirements
\nHow to Apply<\/p>\n
Job Summary<\/p>\n
Type: full-time
\nLocation: Harare
\nCategory: Banking
\nClosing Date: 2026-05-20<\/p>\n
Key Responsibilities<\/p>\n
Process treasury operations transactions, including settlements and confirmations of treasury deals; manage communication with counterparties and maintain and monitor the treasury settlement diary.
\nProcess customer receipts, early settlements, refunds, bulk repayment files, write-offs, disbursements, and Card and Wallet-related financial transactions within agreed Service Level Agreements (SLAs).
\nReview customer receipt and Card\/Wallet transaction instructions and confirm that funds have been received or settled with banks and payment service providers prior to processing.
\nEnsure post-processing reports reconcile accurately to transaction instructions received from country operations, including Card and Wallet transaction files.
\nProcess customer settlements and close accounts, including Card and Wallet-linked accounts, within the quoted validity period.
\nPrepare and submit payment requests to the Payments team, including settlements relating to Card and Wallet operations, in line with approved mandates and controls.
\nCreate and maintain internal customer profiles (staff, suppliers, Card and Wallet partners, and stakeholders) to support AML screening and compliance requirements.
\nLiaise with banks, payment service providers, and Card and Wallet partners to investigate and resolve discrepancies related to unidentified receipts, failed transactions, or settlement variances.
\nResearch, investigate, and resolve customer queries relating to receipts, settlements, and Card and Wallet transactions within agreed SLAs.
\nCorrespond with banks, payment service providers, Card and Wallet partners, and internal departments to resolve transactional queries timeously and within SLA.
\nPrepare accurate ad hoc, daily, and monthly transactional reports, including Card and Wallet activity, settlement, and exception reports.
\nSupport month-end close activities by preparing reconciliations and providing requested information related to treasury, transactional, and Card and Wallet accounts.
\nProvide complete and accurate supporting documentation for internal and external audits, including Card and Wallet transactions, and ensure audit queries are resolved timeously.
\nMaintain accurate, complete, and auditable historical records for all treasury, transactional, Card, and Wallet activities.
\nIdentify, document, and escalate unresolved exceptions, discrepancies, and operational issues relating to Card and Wallet operations to the Transaction Processing Supervisor and relevant management teams.
\nIdentify opportunities for business process improvement, automation, and control enhancement across transaction processing and Card and Wallet services to improve efficiency, accuracy, and service delivery.<\/p>\n
Requirements<\/p>\n
The candidate must have a minimum Accounting\/ Finance\/ Business degree, AAT or equivalent.
\nA minimum of 3 years\u2019 experience in a Business Support, Accounts Payable or similar relevant experience
\nBanking experience is advantageous
\nCertification to a Finance \/ Accounting professional body advantageous
\nKnowledge of financial systems and core processes
\nKnowledge of developing reports and carrying out administration with TBBC
\nKnowledge of new technologies and a willingness to learn and develop
\nTechnical knowledge to prioritize and manage the resolution of system issues
\nWorking knowledge of ITIL Service Management
\nExcellent communication skills both written and oral
\nExceptional User Service skills
\nDemonstrated ability to create strategies and execute on those strategies.
\nOrganisational and prioritization skills with the ability to handle multiple tasks and\/or projects at one time<\/p>\n
How to Apply
\nTo apply, please visit: letshego.seamlesshiring.com<\/p>\n
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