Purpose Of The Job:
\nAt FSG, we believe that honouring a life well-lived deserves more than formality \u2013 it deserves intention, beauty, and genuine human care. As our Client Experience Specialist, you will be at the heart of everything we create for the families we serve.
\nThis is not a traditional role. It is a creative, client-centred specialist position that blends the artistry of events d\u00e9cor with the emotional intelligence of exceptional client service. You will design and style ceremony spaces, guide families through their service journey, and ensure that every detail \u2013 from the set up to the final arrangement \u2013 reflects the dignity each farewell deserves.<\/p>\n
Job Summary
\nKey Responsibilities
\nRequirements
\nHow to Apply<\/p>\n
Job Summary<\/p>\n
Type: full-time
\nLocation: Gaborone
\nCategory: Events Management
\nClosing Date: 2026-06-14<\/p>\n
Key Responsibilities<\/p>\n
Design bespoke, visually compelling d\u00e9cor concepts tailored to each family\u2019s unique ceremony vision.
\nConsult with families to understand their wishes and translate them into beautifully styled memorial experiences.
\nManage all aspects of ceremony setup, styling, and logistics \u2013 from intimate graveside services to larger celebrations of life.
\nMaintain the aesthetic presentation of all ceremony venues and gathering spaces across the grounds.
\nCoordinate with florists, lighting specialists, caterers, and other service partners.
\nProvide warm, empathetic client service from first enquiry through to post-service follow-up.
\nUphold and continuously elevate our standards as a premium memorial destination.<\/p>\n
Requirements<\/p>\n
A qualification in Events Management, Interior D\u00e9cor, Hospitality, or a closely related field.
\n3-5 years of hands-on experience in events styling, d\u00e9cor execution, or client-facing hospitality roles.
\nA natural creative eye \u2013 you see spaces differently and know how to transform them.
\nGenuine empathy and the emotional maturity to hold space for grieving families with grace and professionalism.
\nExceptional organisational skills and the ability to manage multiple services simultaneously.
\nComposure under pressure \u2013 you are calm, solutions-focused, and consistent even in emotionally charged environments.
\nExposure to the funeral services, wellness, or luxury hospitality industry.
\nAny training or certification in grief support or memorial facilitation.
\nExcellent communication and relationship building skills.
\nAbility to work independently and within a team.
\nResults driven with a proven track record in business development
\nLeads change and innovation
\nStrategic thinking
\nMotivate and inspire team<\/p>\n
How to Apply
\nPlease forward comprehensive curriculum vitae together with certified copies of certificates to recruitment@fsglimited.com with reference line \u201cApplication for post of Client Experience Specialist\u201d not later than 14th June 2026.
\nAbout the CompanyFSG Limited is a prominent group recognized as the leading funeral services provider within Botswana and across the wider region. The Group first established its operations in Botswana in 1993, laying the foundation for its extensive service network. Since its inception, FSG Limited has focused on providing essential funeral services, catering to communities throughout the country. This commitment has solidified its reputation as a trusted and leading name in the industry. Operating from its base in Botswana, FSG Limited continues to deliver critical services to meet the diverse needs of its clientele.Botswana’s Leading Regional Funeral Services Provider Since 1993.Website: http:\/\/www.fsg.co.bw\/node\/12<\/p>\n
View all jobs at this company \u2192<\/p>\n
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