Kerchanshe Trading Company
Job Purpose:- To oversee all maintenance, repair, and installation activities, and increase operational effectiveness by reducing failure and downtime.
Generic duties:
Plans, leads, organizes, staffs & controls department’s overall activities,
Designs and implements procedures, systems, and tools to maximize departmental operating efficiency,
Assesses risks by following industry trends to ensure profitability, company survival and provide solutions,
Coaches, mentors, and develops employees through periodic performance evaluations and ongoing performance dialogue and feedback,
Ensures adherence to company policies and procedures and undertake disciplinary actions if the need arises,
Tracks expenses and overseeing the budget for maintenance,
Main Duties and Responsibilities:
Leads all maintenance & machine installation processes and operations,
Plan and manage all repair and installation activities,
Conducts regular inspections of the facilities to detect and resolve problems.
Ensures all repair and installation document are up to date,
Monitor equipment inventory and place orders, when necessary,
Plan and strategize the execution of machine installation, in collaboration with respective function, select technicians for installation.
Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required,
Conducts risk assessments of processes and tasks in the functions,
Ensures shift handovers and shift reports are completed at the start and end of each shift.
Ensures that all maintenance & installation operations comply with safety, quality, and environmental regulations,
Maintain well organized, secure consumables inventory and replenishment system,
Manage quality improvements through KPI’s,
Ensure standardized working procedures are in place for all key tasks,
Ensure adequate process audits are in place,
Ensures team comply with the Lock out Tag out Procedure (where applicable),
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance,
Prepares pricing guides and maintenance menus for frequent labor operations,
Handles customer complaints immediately and according to dealership’s guidelines
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Performs other duties assigned by the immediate supervisor.
About You
Education
BSc or MSc in Automotive Engineering or Mechanical Engineering or related field of studies
Experience
A minimum of 10 years of experience in technical services is required, of which at least 4 years must be at a managerial or supervisory level
Skills
Communication skills,
Leadership skills
Analytical skills
Problem solving skills