International Clinical Laboratories (ICL) is one of the largest independent clinical diagnostic centers on the African continent. ICL opened its door for service in 2004 with the aim of \u201ccontributing to the maintenance and enhancement of the quality of life throughout Ethiopia\u201d by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.
\nIt is the only laboratory accredited by the USA-based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.
\nICL would like to fill the following vacant positions under the Compliance & Quality Assurance Department for Head office (AA1) by inviting all qualified and competent applicants:
\nPosition: Compliance Officer \u2013 Customer Experience
\nRequired Number: 1 (One)
\nReport to CQA Director
\nEmployment Status: Permanent
\nWorking Place: Head Office (AA1)
\nDepartment: Compliance & Quality Assurance (CQA)
\nSummary of the job: \u2013<\/p>\n
Monitor and improve compliance of customer service processes with quality standards
\nPeriodically evaluate customer complaints and feedback in accordance with regulatory requirements
\nDevelop customer service metrics aligned with QMS objectives
\nServe as liaison between the CQA department and customer services sections.<\/p>\n
Salary: \u2013 As per the company scale <\/p>\n
About You<\/p>\n
Qualification & Experience<\/p>\n
Bachelor\u2019s degree in Healthcare Administration, Quality Management, or related field
\n3+ years\u2019 experience in customer service\/compliance in healthcare setting
\nKnowledge of ISO 15189, JCI, or similar healthcare quality standards<\/p>\n
Required Skills and Responsibilities<\/p>\n
Evaluate the laboratory\u2019s customer feedback system
\nEvaluate the complaint handling system and implement corrective actions
\nPrepare periodic reports on complaint trends and resolutions
\nIdentify opportunities to enhance customer experience while maintaining compliance
\nCollaborate with other departments to streamline customer-facing processes
\nDevelop and deliver customer service training for staff
\nMaintain records of all customer interactions and complaints
\nPrepare compliance reports for management review
\nSupport audit preparation with customer service documentation<\/p>\n
Technical Skills<\/p>\n
Experience with customer relationship management (CRM) systems
\nStrong data analysis and reporting skills
\nKnowledge of medical laboratory processes (preferred)
\nExcellent communication and interpersonal skills
\nStrong problem-solving and conflict resolution abilities
\nAttention to detail and commitment to quality<\/p>\n
Behavioural Competencies:<\/p>\n
Proper communication and interpersonal skills.
\nHigh level of numerical and analytical skills.
\nAbility to work under pressure and meet set deadlines.
\nAbility to work with diverse teams.
\nMaintain high a level of honesty and integrity.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"International Clinical Laboratories","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1231","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1231"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1231"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1231"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}