KAKI PLC is an official dealer and assembler of ISUZU vehicle in Ethiopia. It is also engaged in different business lines including import, export, metal fabrication, after sales services, and cargo freight transport operations. The company wishes to employ a qualified professional for the Service Manager position.
\nGeneral Duties and Responsibilities:
\nResponsible for planning and delivering in terms of maintenance service and managing customer service interactions to ensure customer satisfaction and thereby improving sales, while maintaining company policy and procedures and Isuzu maintenance standards and practices.
\nSpecific Duties and Responsibilities:<\/p>\n
Direct and coordinate the maintenance service operation to ensure customers\u2019 needs are attended according to established standards.
\nLiaise with the Customer Retention Manager to undertake periodic inspection program to provide preventive maintenance on customers\u2019 vehicles.
\nMaintain a top-quality maintenance and repair service, and reduce the return rate of customer vehicles to the workshop.
\nRespond to the customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
\nBuild a standardized maintenance technical knowledge, and ensure that service shops are able to provide maintenance service while supplying parts and price them competitively to gain complete trust of customers.
\nEnsure that the Pre-delivery Inspection (PDI), the Retail Delivery Record (RDR) and the Technical Information Report (TIR) are performed as per the ISUZU standards.
\nEnsure that After-sales maintenance service is performed by experienced mechanics and thus quality service is being provided.
\nLead training, motivation, and provision of leadership to the team of mechanics so that they can provide high quality customer service and maximize profit.
\nLiaise with the warehouse staff to ensure that new vehicles are maintained while they are in store to provide quality assurance to customers.
\nLiaise with HR manager to arrange service-shop facilities in a way that can appeal to both employees and customers
\nTrack inventory to ensure that required parts are readily available in the warehouse.
\nEnsure that all customers are welcomed and they are given reasonable estimates of the costs and time required for their repair jobs and maintenance work.
\nEnsure health and safety requirements are complied.
\nConduct employee performance appraisal periodically to evaluate how well employees have completed their duty and to take any needful action accordingly.
\nPrepare periodic reports for submission to the DGM, Engineering.<\/p>\n
About You<\/p>\n
Required Number : 1(One)
\nQualification : BSc Degree or MSc Degree in Mechanical Engineering or related field
\nWork Experience : 10 years for BSc Degree graduate, and 8 years for MSc Degree graduate in relevant role
\nRequired Competence :<\/p>\n
Strong Industry knowledge
\nExcellent leadership, sales, and customer service skills
\nCreative Problem-Solving
\nComputer skill, communication skills, English language proficiency<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"KAKI PLC","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1285","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1285"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1285"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1285"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}