Customer Service Manager I-Gecha Branch
\nVacancy Details
\nVacancy Number: DB_EX\/JD\/011\/25
\nVacancy Posting End Date: 10\/06\/2025
\nJob Summary<\/p>\n
The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker\/Checkers) and Senior Customer Service Officer (Cash\/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank\u2019s growth.<\/p>\n
About You<\/p>\n
Academic and Professional Qualifications<\/p>\n
Bachelor degree in a business related field e.g. accounting, management, economics, business administration<\/p>\n
Experience<\/p>\n
Minimum of Six (6) years of banking experience<\/p>\n
Technical Competencies<\/p>\n
Understands the basic mechanisms of general financial products and services.
\nKnowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
\nGood knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
\nAbility to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
\nProject management skills.<\/p>\n
Behavioral Competencies<\/p>\n
Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.
\nAbility to lead, influence and drive change initiatives in support of business strategies within the branch.
\nStrong business acumen.
\nStrong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
\nStrong interpersonal skills and ability to relate with and manage multi-cultural teams.
\nStrong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
\nMust be a self-starter, highly organized, and able to work well with people at all levels in the organization.
\nStrategic thinking and problem-solving skills.
\nAnalytical and creative thinking skills.
\nStrong persuasion and negotiation skills.
\nGood customer relationship management skills (internal and external customers)
\nRisk awareness and focus \u2013 demonstrates understanding of risk management practices, standards and regulatory requirements.
\nEffective stakeholder management.<\/p>\n
Place Of Work
\nGecha Branch<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/career55.sapsf.eu\/sfcareer\/jobreqcareer?jobId=864&company=dashenbank,%20https:\/\/t.me\/DashenBankEthiopia,%20https:\/\/dashenbanksc.com\/careers\/,%20https:\/\/www.facebook.com\/DashenBankOfficial,%20https:\/\/www.linkedin.com\/company\/dashen-bank-official-page","_company_name":"Dashen Bank S.C","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1302","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1302"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1302"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1302"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}