LonAdd HR Consultancy Plc (www.lonadd.com) is a Recruitment & Outsourcing Company based in Addis Abeba, Ethiopia, with branch offices in Dukem, Hawassa and Bahir Dar. We are looking to recruit a Management Executive: Regional Commercial Operations to join On Behalf of Our Client.
\nNumber required:- 1 (One)
\nJob Purpose:<\/p>\n
Responsible for building a clear SALES and DISTRIBUTION strategy and execution plans (including Route to Market) that delivers superior customer experience and protects and grows the Safaricom customers and product portfolio.
\nThe role will require an in-depth understanding of the regional dynamics, sales & distribution, route to the market as it is crucial to deliver in the role.
\nBuild a digital first that drives an unmatched customer experience including developing and ensuring execution of the regional strategy and plans to drive sales and revenue targets along with superior Omni-Channel experience
\nAchieve commercial sales and growth objectives within the assigned Region supporting Consumer, Fintech, and Enterprise to ensure attainment of Mission<\/p>\n
Key accountabilities and decision ownership:
\nImpact on Business Regional execution<\/p>\n
Drive execution to fortress the core business which includes accelerating Recruit \u2013 Subscriber and customer base (CBU, Fintech & EBU), ensure Availability \u2013 (Airtime, MPESA Float and touchpoints) that enhance usage (RGE\/Active base) and Retention of the subscriber and customer base to grow and protect our market share to deliver the regional targets.
\nAccelerate new business growth areas as identified in Mission but not limited to Fixed (FTTx), FinTech (Lipa na Mpesa, Pochi) and EBU (Micro & Small Enterprise solutions) and other new business areas that the business identifies.
\nResponsible for the Step change in customer experience by ensuring that the region has the requisite Retail infrastructure to drive customer obsession initiatives to deliver and maintain NPS #1. This will include all physical retail touchpoints (SFC owned and 3rd party managed), network coverage and experience.
\nTake the lead to embed digital at the core including digitizing and automation of the regional operations.
\nEmbed Route to Customer operating model (B2B and B2C) including the management of the 3rd party partners to ensure execution of agreed initiatives in line with Mission in the respective Region.
\nEnsures implementation of activities relating to front line marketing to ensure consistent growth of market share and activity.
\nSet up partnerships to drive franchising\/distributorship in the assigned Region
\nCreates key partnerships to ensure delivery of Joint Business Plans that drive achievement of the Region Mission
\nForge and leverage on partnerships at regional level to expand and enhance the distribution infrastructure
\nResponsible for the existing infrastructure in the region, and for the smart Network rollout plan
\nEnsure network expansion and effective distribution in the Region
\nAct as a key representative \/ liaison of Safaricom within the region with key stakeholders such as private and public sector officials, staff, non-governmental organizations, customers, etc.
\nProvide leadership to cross-functional team (Territory Business Leads, Route to Customer Execution, Trade Marketing, Financial Services, HR and Technology) to deliver regional business goals
\nEmbed coaching as a way of execution to deliver set performance targets<\/p>\n
Partnership management <\/p>\n
Network & Customer Experience
\nCustomers, Suppliers and Third Parties
\nPeople management<\/p>\n
Key performance indicators: Financial <\/p>\n
Sales & Revenue target
\nCost & OPEX budget for the territory.
\nDistribution width and depth for both GSM and Digital business streams.
\nNetwork Commercial Planning
\nDistributor Profitability and Management<\/p>\n
Leadership Competencies<\/p>\n
Mental agility \u2013 Has broad curiosity about complex issues, challenges, and novel everyday situations, Creates an environment for effective thinking and problem solving. Shows curiosity about issues and problems and how to solve them. Helps spot patterns, trends, and relationships to identify root causes.
\nPeople agility \u2013 Understands the value of getting work done with, and through, people \u2013 inspiring them to achieve their best. Attuned to individuals\u2019 needs and motivations, and typically skilled at understanding people with an effective influencing style. Embraces individual differences while challenging conflicts safely and effectively. Connects and builds diverse networks.
\nResults agility \u2013 Energised by new, challenging opportunities and overcomes obstacles to achieve stretching goals. Sets high standards for themselves and others, and is resourceful in achieving shared outcomes. Shows determination for results and is resilient in their pursuit.
\nChange agility \u2013 Embraces and responds well to change, setting a clear vision of the outcomes for those involved. Takes well-reasoned risks even in the face of change. Is open and accepting of change, seeing it as an opportunity. Thrives on new ways of working.
\nSituational self awareness \u2013 Aware of own strengths and development, adapting accordingly to the situation. Aware of personal impact and the effect this has on those around them. Acts intentionally to better manage people and work interactions.<\/p>\n
About You<\/p>\n
Core competencies, knowledge, and experience:
\nMust have technical \/ professional qualifications:<\/p>\n
At least 7yrs senior management experience in leading sales and distribution for an FMCG company in a competitive industry.
\nA proven track record in meeting sales & revenue targets, preferably in a variety of situations to be able to draw upon a breadth of experience when making decisions and analyzing plans.
\nExperiencing managing large sales teams and multi-distributors across the country.
\nLeadership ability with strong general management skills, including strong intellectual, strategic, and analytical ability and the ability to work cross-functionally with a collaborative style.
\nPeople management, with the demonstrated ability to motivate and grow high performance teams.
\nStrong experience in building business relationships and negotiation<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"LonAdd Consultancy PLC","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1328","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1328"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1328"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1328"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}