Yod Abyssinia was established in 2003 with a mission to Yod Abyssinia Cultural Restaurant, one of the pioneering and most reputable cultural restaurants in Addis Ababa that has been introducing proudly the Ethiopian hospitality through diverse cuisines, culture, dance, and music for the last 20 years that meet the need of tourists, business travelers diaspora\u2019s. Currently Yod is engaged in Cultural restaurant, International hotel, Travel and Tour and coffee processing businesses.
\nWe are dedicated to fostering a diverse and inclusive work environment. As we continue to grow and enhance our operations, we seek skilled professionals to join our team in the following role.
\nKey Responsibilities<\/p>\n
Oversee all ticketing processes, including booking, reissuance, cancellations, and refunds, using GDS platforms such as Galileo.
\nEnsure compliance with TATA BSP regulations and airline policies.
\nHandle escalated ticketing issues. including complex itineraries, emergency changes, and disputes.
\nLead and mentor the ticketing team to maintain high service standards and operational efficiency.
\nProvide personalized travel solutions for corporate, VIP, and general clients.
\nImplement upselling and cross-selling strategies to maximize revenue.
\nReconcile ticketing transactions with IATA BSP invoices and censure timely remittance,
\nManage ADMs (Agency Debit Memos) and ACMs (Agency Credit Memos) effectively.
\nEnsure team adherence regulatory requirements and industry standards
\nHandle operational disruptions such as flight cancellations, schedule changes and emergencies.
\nLiaise with airlines and service providers to resolve disputes and ensure customer satisfaction.
\nUtilize BSP Link for reporting, reconciliation, and dispute resolution.
\nOversee system updates and ensure seamless technology integration.<\/p>\n
About You<\/p>\n
Required qualifications
\nEducation<\/p>\n
MA\/BA degree in Business Administration or Marketing.
\nIATA Diploma in Travel and Tourism or related field.
\nCertified in Galileo GDS platforms (mandatory).<\/p>\n
Experience<\/p>\n
3\/5 years of experience in ticketing operations, with at least 2 years in a supervisory or senior role.<\/p>\n
Skills<\/p>\n
Advanced proficiency in GDS platforms such as Galileo, Amadeus, Sabre.
\nComprehensive knowledge of IATA BSP operations and compliance standards.
\nExceptional leadership, problem-solving, and communication skills.
\nStrong organizational skills and attention to detail.
\nAbility to manage a team and work effectively under pressure.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Yod Abyssinia General Trading plc","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1344","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1344"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1344"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1344"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}