Customer Interaction<\/p>\n
Greet customers warmly in person or on the phone.
\nListen actively to customer concerns about their vehicle.
\nClearly explain services offered, estimated costs, and expected repair time.
\nReceive vehicles arriving at the facility (workshop, service center, or dealership).
\nPerform a thorough visual inspection of each vehicle for dents, scratches, or other damage.
\nRecord vehicle condition using checklists, digital tools, or inspection reports.
\nVerify vehicle identification details including VIN, license plate number, and odometer reading.
\nTake photographs of vehicle condition upon arrival, if required.
\nLet the customer get copy of the receiving checklist (Job Card)
\nMaintain professionalism and patience, even in high-stress situations.<\/p>\n
Service Center (Workshop) Interaction<\/p>\n
Communicate with service advisors or maintenance coordinators regarding vehicle condition or discrepancies.
\nTag and label vehicles for identification and tracking purposes.
\nAssist in organizing vehicle parking and safe storage within the facility.
\nEnsure vehicles are clean and ready before handover or servicing.
\nReport any major damage or safety concerns to management immediately.
\nFollow company (Workshop) safety guidelines when operating or moving vehicles.
\nAssist in maintaining a clean, safe, and organized reception and inspection area.<\/p>\n
Service Booking & Scheduling<\/p>\n
Schedule service appointments and manage workshop calendar.
\nCoordinate with technicians to ensure timely service delivery.
\nFollow up with reminders for upcoming appointments or regular maintenance.<\/p>\n
Estimate Preparation<\/p>\n
Prepare and present repair or maintenance estimates.
\nExplain parts, labor costs, and timeframes clearly.
\nGet customer approval before proceeding with any work.<\/p>\n
Job Order Management<\/p>\n
Create and manage repair orders or job cards.
\nEnsure customer requests are accurately recorded on the repair order or job card for the technicians.
\nKeep customers informed about job progress and any changes.<\/p>\n
Complaint Resolution<\/p>\n
Handle complaints or concerns professionally and promptly.
\nEscalate issues to supervisors or workshop managers if needed.
\nFollow up after resolution to ensure customer satisfaction.<\/p>\n
Payment Processing<\/p>\n
Handle invoicing, billing, and receipt issuance.
\nExplain charges and answer billing-related questions.
\nManage warranty claims or insurance documentation where applicable.<\/p>\n
Record Keeping & Documentation<\/p>\n
Maintain accurate service history for each customer and vehicle.
\nUpdate databases with customer information, job status, and feedback.<\/p>\n
Customer Retention & Follow-up<\/p>\n
Conduct follow-up calls or messages after service.
\nOffer promotions, loyalty programs, or maintenance reminders.
\nGather customer feedback through surveys or direct communication.<\/p>\n
Coordination with Workshop Staff<\/p>\n
Act as a communication link between customers and maintenance team.
\nEnsure maintenance team have clear instructions from customers.
\nRelay technical explanations or recommendations from mechanics to customers.<\/p>\n
About You<\/p>\n
Education & Experience<\/p>\n
Diploma, BA equivalent required; In Automotive Technology or Business is a plus.
\nMinimum 5 years of experience in customer service, preferably in an automotive service center or dealership environment.<\/p>\n
Technical Skills<\/p>\n
Basic knowledge of automotive systems, repairs, and service procedures.
\nFamiliarity with vehicle inspection checklists, job cards, and estimate preparation.
\nProficiency in using service management software, scheduling tools, and basic computer applications (MS Office, email, CRM).<\/p>\n
Communication & Interpersonal Skills<\/p>\n
Excellent verbal and written communication skills.
\nAbility to explain technical issues clearly to non-technical customers.
\nStrong active listening and problem-solving skills.
\nAbility to remain calm and courteous in high-pressure situations.<\/p>\n
Organizational Skills<\/p>\n
Strong attention to detail when documenting vehicle condition and customer requests.
\nAbility to multitask and manage service bookings and job orders effectively.
\nTime management skills to ensure timely follow-ups and updates.<\/p>\n
Other Requirements<\/p>\n
Professional appearance and demeanor.
\nBasic knowledge of billing, invoicing, and warranty\/insurance documentation.
\nAbility to work as a team player between front desk and workshop staff.
\nValid driver\u2019s license (if responsible for moving vehicles on-site).<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/shemucorporatehrm@gmail.com","_company_name":"Shemu Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1578","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1578"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1578"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1578"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}