Call Centre Agent is responsible for providing exceptional customer support via phone, email, and chat channels. They assist customers with inquiries, resolve issues related to deliveries, track shipments, and ensure a positive experience that fosters customer satisfaction and loyalty.
\nPlace of Work \u2013 Addis Ababa
\nRequired Staff \u2013 10(Ten)
\nApplication Deadline \u2013 September 10, 2025
\nTerm of employment \u2013 Permanent
\nMajor Duties and Responsibility
\nCustomer Support & Assistance:<\/p>\n
Handle inbound calls, emails, and chat messages from customers promptly and professionally.
\nProvide accurate information regarding delivery schedules, tracking, and order status.
\nAssist customers with booking, rescheduling, or canceling deliveries as needed.<\/p>\n
Issue Resolution:<\/p>\n
Troubleshoot and resolve customer complaints or concerns efficiently.
\nCoordinate with logistics and delivery teams to resolve delivery issues or delays.
\nEscalate complex cases to supervisors when necessary, ensuring thorough follow-up.<\/p>\n
Record Keeping & Documentation:<\/p>\n
Log all customer interactions accurately in the CRM or support system.
\nMaintain detailed records of issues, resolutions, and customer feedback.<\/p>\n
Product & Service Knowledge:<\/p>\n
Stay updated on company services, policies, and delivery procedures.
\nEducate customers about delivery options, policies, and procedures to enhance their experience.<\/p>\n
Quality & Performance:<\/p>\n
Meet performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
\nContinuously seek ways to improve communication and service quality.<\/p>\n
Team Collaboration:<\/p>\n
Work closely with other support team members and departments to resolve customer issues.
\nParticipate in training sessions and team meetings to stay informed about updates and best practices.<\/p>\n
What We Offer:
\nCompetitive salary and benefits.
\nOpportunities for professional growth and development.
\nA dynamic, fast-paced work environment.
\nThe chance to make a tangible impact on the growth of our delivery services.<\/p>\n
About You<\/p>\n
Qualifications & Skills:<\/p>\n
BA Degree in Communication, Accounting, Business Administration, economics, Engineering & computer Science or related field, GPA above 3.00
\nNo experience needed.
\nExcellent communication skills, both verbal and written.
\nGood problem-solving and active listening abilities.
\nKnowledge of MS Office, and basic computer skills.
\nCustomer-oriented mindset with patience and empathy.
\nAbility to remain calm and professional under pressure.
\nMultilingual abilities are a plus<\/p>\n
Languages<\/p>\n
Fluency in spoken and written English and Amharic.
\nSpeaking and writing International & local language is a plus<\/p>\n
Requirement Skill<\/p>\n
Office suites (MS Office, iWork)<\/p>\n
Adaptability<\/p>\n
Teamwork<\/p>\n
Effective communication and sociability<\/p>\n
Attention to detail<\/p>\n
Desired Skill<\/p>\n
Basic knowledge of user interface communication<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Klik Investment PLC","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1657","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1657"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1657"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1657"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}