Position: Junior Customer Service Officer
\nPlace of Work: For Branch Offices in Addis Ababa
\nOpening Date: September 04, 2025
\nAbout the Organization:
\nVisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40\/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country.
\nVisionFund MFI is currently looking candidates to fill the following vacancies for batch recruitment for Junior Customer Service Officer role. The successful candidates will have skills and experience that meet the following requirements:<\/p>\n
Major Responsibilities<\/p>\n
Promotion & Marketing <\/p>\n
Assists in conducting market research and survey activities;
\nSolicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;
\nConducts active marketing campaign to attract new clients;
\nOrients prospective clients about Vision Fund MFI products;
\nAssists the branch manager in preparing annual plans and budget<\/p>\n
Manage loan and saving process<\/p>\n
Receives loan applications and perform credit appraisal on loan applicants and his\/her surety\/ guarantor, if any;
\nConducts inspection and\/or appraisal of any property being offered as collateral;
\nPrepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;
\nPrepares schedules and disburses loans and collects repayments
\nDaily handover all collected cash to the teller\/cashier
\nAssess client history & performance to recommend for repeat loan<\/p>\n
Manage loan process <\/p>\n
Receives family loan applications and perform credit investigation on loan applicants and his\/her surety\/ guarantor, if any;
\nIf necessary, conducts inspection and\/or appraisal of any property being offered as collateral;
\nPrepares and presents credit applications to the branch credit committee for approval;
\nPrepares schedules and disburses loans and collects repayments from consumer client
\nAssesses client history & performance to recommend for repeat loan<\/p>\n
Manages portfolio quality <\/p>\n
Closely monitors loan payments and ensures zero tolerance against past due;
\nEffectively negotiates with clients in arrears
\nUndertakes timely follow up and analysis of past due loans and proper documentation thereof
\nAssists other loan officers in managing delinquency crisis<\/p>\n
About You<\/p>\n
A minimum of TVET Diploma (10+3, or Level III, IV), College Diploma or BA Degree in Accounting, Management, Marketing, Economics, Cooperatives, related fields
\nMinimum of one year and above experience, preferably from Micro Finance or Bank.
\nDetermined personality with initiative, perseverance and the ability to motivate and manage a team
\nCapability and willingness to take responsibility and highly developed sense of rectitude
\nReady to comply and live up to and in accordance with the organization Ideals and Core Values
\nGood knowledge in economic and financial topics
\nGood analytical and problem-solving skills
\nComputer literacy is desirable
\nlocal language knowledge,<\/p>\n
Terms of Employment: Permanent
\nSalary: As per the Institution salary scale
\nClosing Date: September 8, 2025<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/VFE_Vacancy@wvi.org","_company_name":"VisionFund Micro-Finance Institution S.C","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1673","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1673"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1673"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1673"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}