The Sales and Customer Relation Officer II is responsible for handling customer inquiries, promoting Wagwago Electric\u2019s products, and ensuring high customer satisfaction. This role involves direct sales, customer support, relationship management, and contributing to the achievement of sales targets.
\nKey Responsibilities<\/p>\n
Respond to customer inquiries and provide accurate product information.
\nPromote and sell Wagwago Electric\u2019s products to new and existing customers.
\nManage customer relationships to foster loyalty and enhance satisfaction.
\nResolve customer issues promptly and effectively, ensuring a positive experience.
\nMaintain accurate records of customer interactions and sales activities.
\nCollaborate with the sales team to achieve sales targets and objectives.
\nProvide feedback to management regarding customer needs and market trends.
\nAssist in the development and implementation of sales strategies.<\/p>\n
About You<\/p>\n
Qualifications<\/p>\n
Education:<\/p>\n
Bachelor\u2019s degree in Marketing, Business Administration, Sales, or a related field.<\/p>\n
Experience:<\/p>\n
Minimum of 4 years of relevant experience in sales and\/or customer service, preferably in the electrical, retail, or technology industries.<\/p>\n
Required Skills<\/p>\n
Communication and Interpersonal Skills:<\/p>\n
Strong verbal and written communication skills for effective interaction with customers and team members.
\nAbility to build and maintain positive relationships with clients.<\/p>\n
Multitasking and Problem-Solving:<\/p>\n
Proven ability to handle multiple tasks simultaneously while maintaining a high level of organization.
\nEffective in resolving customer issues and complaints promptly and satisfactorily.<\/p>\n
Sales Techniques and CRM Knowledge:<\/p>\n
Familiarity with various sales techniques and strategies to drive sales performance.
\nProficient in using CRM systems for tracking customer interactions and managing sales pipelines.<\/p>\n
Customer Service Practices:<\/p>\n
In-depth knowledge of customer service best practices to enhance customer satisfaction and loyalty.<\/p>\n
Technical Proficiency:<\/p>\n
Proficiency in MS Office applications, including Word, Excel, and PowerPoint, for reporting and presentations.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/forms.gle\/ZR7qoMisMubG7VTd6","_company_name":"Wagwago Trading PLC","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1818","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1818"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1818"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1818"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}