The ERP Technical Support & System Administrator is responsible for both the technical development\/customization of the ERP platform (Microsoft Dynamics 365) and the administration of ERP systems and infrastructure. The role ensures that the ERP solution is tailored to business needs, integrates seamlessly with other platforms, and remains secure, reliable, and high-performing. This position combines programming\/development expertise with system administration skills to provide end-to-end ERP support.
\nKey Responsibilities
\nERP Development & Customization<\/p>\n
Develop, customize, and configure ERP modules, workflows, reports, and dashboards.
\nDesign and maintain ERP integrations with external systems (Power BI, banking, HR\/payroll, donor platforms, etc.).
\nCreate and maintain APIs, automation scripts, and connectors to improve efficiency.
\nSupport ERP data migration, cleansing, mapping, and validation.
\nTroubleshoot technical issues, apply bug fixes, and optimize ERP performance.<\/p>\n
ERP System Administration<\/p>\n
Manage ERP user roles, profiles, permissions, and access controls.
\nAdminister ERP servers, databases, and cloud hosting environments in coordination with IT\/Infra.
\nMonitor ERP system health, performance, and logs to ensure stability.
\nApply patches, upgrades, and hotfixes while minimizing downtime.
\nEnsure backups, disaster recovery protocols, and security policies are implemented and tested.
\nConduct regular system audits to ensure compliance with data protection and security standards.<\/p>\n
Collaboration & Support<\/p>\n
Work closely with ERP Functional Analysts and Reporting Specialists to implement business requirements.
\nProvide second-line support to ERP users, escalating to vendors when necessary.
\nMaintain documentation for technical configurations, change logs, and policies.
\nLiaise with ERP vendor (Fanisitech) for escalations, new developments, and best practice alignment.<\/p>\n
About You<\/p>\n
Qualifications<\/p>\n
Bachelor\u2019s degree in Computer Science, Information Systems, or related field.
\nMinimum 4\u20136 years of experience in ERP technical support and\/or system administration.
\nStrong technical knowledge of Microsoft Dynamics 365 (Finance & Operations preferred).
\nHands-on experience with SQL Server, X++, C#, Power Automate, Power Apps, and Power BI integration.
\nKnowledge of ERP infrastructure (Azure, Windows Server, networking, security).
\nExperience with backups, disaster recovery, and cybersecurity practices.
\nStrong problem-solving, debugging, and documentation skills.<\/p>\n
Reports to: ERP Support Team Manager (with dotted-line coordination with IT\/Infrastructure Head)<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/hr@kifiya.com","_company_name":"Kifiya Financial Technologies","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1845","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1845"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1845"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1845"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}