1. GENERAL<\/p>\n
Job Title:
\nJunior Customer Service Officer<\/p>\n
Reports to:
\nManager, Customer Service Division<\/p>\n
Department\/Service:
\nCustomer ServiceDivision<\/p>\n
2. KEY FUNCTIONS:<\/p>\n
Under close supervision of the Customer Service Division Manager, receives or takes samples for testing and registers, codes, handles and transfers properly; collects and issues test results, certification and inspection reports, certificates, decisions and other deliverable to customer; receives, registers and responds to customer enquiries professionally; elaborates and promotes the services of the company; follows up customer matters
\nWithin the company; communicates and maintains good working relationship with customers.<\/p>\n
3. DUTIES AND RESPONSIBILITIES:<\/p>\n
Receives or takes samples for testing\/analyses in accordance with applicable procedures and principles and ensures their proper registration, coding and handing and forwards to the relevant department. Ensures that samplesare received within thescope of the laboratory analysis of the company;
\nFollows up the status of customer orders and takes the necessary corrective measures in cases of delay or customer complaints;
\nReceives and properly issues test results, certification and inspection reports, certificates, decisions and other deliverables to customer;
\nReceives, properly registers and responds to customer enquiries professionally and follows up that customer concerns and complaints are resolved in the best interests of both the customers and the company;
\nPromotes the services of the company and ensures that they are adequately and professionally elaborated to potential and current customers;
\nProvides advice andsupport to marketing and salesstaff of the company on technical and professional matters;
\nEstablishes and maintains good and transparent working relationship with customers based on formal contract agreements and terms of references;
\nLiaisons between customers and the relevant units of the company on matters concerning customers;
\nAbsorbs actively alltraining and coaching schemes provided to him\/her;
\nCollects cash or checks againstwriting official Companyreceipts;
\nPrepares and submitsperiodic reports on his\/her activities; and
\nPerforms other relatedfunctions as required.<\/p>\n
About You<\/p>\n
4.1 Education:
\nBSc in Chemistry, Biology, Food Sciences, or closely related fields<\/p>\n
4.2 Experience:
\nNone<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Bless Agri Food Laboratory Service Plc","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-1894","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1894"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1894"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1894"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}