Reality Real Estate is a prominent player in the real estate development sector in Ethiopia. The company has focused on constructing high-quality residential apartments that meet the growing demands of urban living.
\nPosition: Contract Administration and Customer Relations Officer
\nDepartment: Support Services
\nLocation: Addis Ababa
\nEmployment type: Full time
\nSalary: Negotiable
\nJob Overview:
\nThe Contract Administration and Customer Relations Officer is responsible for managing the entire life-cycle of sales contracts related to apartment developments, ensuring accurate documentation, compliance, and timely execution. Additionally, this role involves maintaining excellent customer relationships post-sale, addressing client inquiries, and ensuring customer satisfaction throughout the sales process and beyond.
\nKey Responsibilities:
\nContract Administration:<\/p>\n
Draft, review, and manage sales agreements and related contractual documents for apartment sales.
\nEnsure all contracts comply with legal requirements and company policies.
\nCoordinate with legal advisors and internal departments to facilitate smooth contract approval and signing processes.
\nMaintain organized records of all contracts, amendments, and related correspondence.
\nMonitor contract milestones, payment schedules, and deadlines, ensuring timely fulfillment by all parties.
\nHandle contract amendments, renewals, or cancellations as needed.<\/p>\n
Customer Follow-up & Relations:<\/p>\n
Serve as the primary point of contact for customers from initial inquiry through post-sale support.
\nFollow up with clients to ensure understanding of contract terms, payment schedules, and project updates.
\nAddress customer inquiries, concerns, and complaints promptly and professionally.
\nProvide clients with updates on project progress, delivery timelines, and after-sales services.
\nGather feedback from clients to improve service quality and customer satisfaction.
\nFoster long-term relationships with clients to encourage repeat business and referrals.<\/p>\n
Additional Duties:<\/p>\n
Collaborate with sales, legal, finance, and project teams to ensure seamless contract execution.
\nAssist in preparing reports on contract status, sales progress, and customer satisfaction metrics.
\nStay updated on industry regulations, company policies, and best practices related to real estate contracts and customer service.<\/p>\n
About You<\/p>\n
Qualifications & Skills:<\/p>\n
Bachelor\u2019s degree in Law, Business Administration, or related field with minimum 3 years work experience,
\nProven experience in contract administration, customer service, or sales support within real estate or property development.
\nStrong understanding of real estate sales processes and contractual obligations.
\nExcellent communication, negotiation, and interpersonal skills.
\nHigh attention to detail and organizational skills.
\nAbility to handle sensitive information confidentially.
\nProficiency in MS Office Suite and contract management software.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Reality Construction & Real Estate","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":["post-1956","job_listing","type-job_listing","status-expired","hentry","job_listing_region-ethiopia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/1956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=1956"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=1956"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=1956"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=1956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}