Job Title : Technical Field Support Officer
\nDepartment : AgTech
\nReports to : Regional Manager
\nNumber of positions : Five (5)
\nLocation : Amhara Region \u2013 Central Gondar, West Gojam, East Gojam, Awi Zone, and North Shoa Zones
\nJob Type : Full-time\/Contract
\nJob Summary:
\nThe E-Voucher Technical Field Support Officer is responsible for coordinating, facilitating, and supporting the effective implementation of the e-voucher system within an assigned geographical area. The role involves providing direct technical support in the field, delivering practical training, troubleshooting implementation issues, and conducting awareness campaigns collaborating closely with partner institutions to ensure farmers benefit fully from the e-voucher service.
\nKey Responsibilities:<\/p>\n
Lead and Coordinate E-Voucher Implementation:<\/p>\n
Provide field based technical support, leadership and coordination for the implementation of the E-Voucher system and lead the end-to-end rollout and day-to-day operations within the assigned Zone\/Woreda.
\nTroubleshoot and resolve operational, technical, and logistical issues in the field promptly and manage the distribution and activation of E-Voucher.
\nCreate awareness and provide guidance to ensure that all devices assigned for the E-Voucher application are properly stored, maintained and used effectively
\nConducts campaigns in collaboration with MFIs, MPCs, and agricultural experts to ensure that all eligible farmers in the assigned area are registered and able to use the E-Voucher system.
\nEnsure rigorous data collection on voucher distribution, redemption and beneficiary feedback.
\nMonitor E-Voucher end users compliance with agreed terms
\nAnalyze field data to identify trends, issues and opportunities for E-Voucher implementation improvement.
\nConduct follow-up visits after troubleshooting to ensure that systems are still functioning optimally.
\nOversee routine maintenance of devices and systems to ensure longevity and prevent failure.
\nIdentify technical or operational problems encountered during E-Voucher implementation and propose practical solutions.
\nProvide regular updates to the Regional Manager regarding ongoing issues and resolution progress.
\nPrepare and submit regular weekly and monthly report on activities achievements and challenges faced.<\/p>\n
Field Level Mobile Application Support and Technical Troubleshooting:<\/p>\n
Conduct regular field visits to install, configure and demonstrate the E-Voucher mobile application for MFI Agents and MPC Officers.
\nEnsure that all Mobile Phones are operational and properly configured for the E-Voucher platform.
\nContinuously monitor the performance of E-Voucher systems to ensure they are functioning as expected.
\nCollect and analyze system data, including transaction logs, to report on performance and identify potential issues.
\nPrepare technical reports and document all troubleshooting steps and solutions.
\nEnsure the timely and accurate registration, verification, and onboarding of end users.
\nProactively identify implementation challenges and develop actionable solution plans and escalate critical technical or operational issues promptly to the Regional Manager.<\/p>\n
Deliver Practical Training and Capacity Building:<\/p>\n
Onboard newly recruited MFI Agents, Cashiers, and MPC Officers by providing practical on-job training on the use, management and implementation of the E-Voucher system and provide continuous field-based support and refresher training to existing users.
\nOversee the onboarding, training, and continuous support of MFI and MPC Agents.
\nConduct regular performance reviews and build the capacity of E-Voucher users.<\/p>\n
Strengthen Stakeholder Engagement and Collaboration<\/p>\n
Plan and execute campaigns in collaboration with MFI, MPC, agricultural experts to promote the program and recruit farmer users.
\nWork closely with the Zone and Woreda E-Voucher Technical Committee and stakeholders to resolve E-Voucher implementation related issues.
\nEnsure clear and timely communication with E-Vouchers end users and stakeholders regarding system updates and operational changes.
\nBuild and maintain strong, productive relationships with the stakeholder and ensuring their active participation and addressing their concerns.
\nManage communication with beneficiaries, ensuring they understand how to use the e-vouchers and their rights and responsibilities.<\/p>\n
About You<\/p>\n
Qualification<\/p>\n
BA degree with any field but preference is given with BA in IT or Computer Science.
\nNo previous work experience is required. The required experience is zero years.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Kifiya Financial Technologies","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":["post-2060","job_listing","type-job_listing","status-expired","hentry","job_listing_region-ethiopia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/2060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=2060"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=2060"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=2060"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=2060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}