Purpose of the Job:
\nTo support the sustainable and profitable growth of Nisir by improving resource mobilization, customer attraction, satisfaction and retention through excellent customer service delivery, and improve the efficiency of the branch operation.
\nMain Duties and responsibilities:<\/p>\n
Develop and implement service delivery plan and programs to optimize service excellence and customer experience in the branch.
\nEnsure proper compilation of information for loan request, analyze request and submit same to the appropriate organ for further processing and approval.
\nLead the branch staff to ensure coordination, consistency, and to create selling and cross-selling opportunities, and assist in answering questions and resolving issues.
\nMonitor customer service delivery in the branch and ensure that customer expectations are consistently meet and exceeded.
\nWork with Branch Expansion and Performance team in establishing customer service, operational and business objectives for the Branch.
\nProvide input to Branch Expansion and Performance team to support performance measurement and control.
\nConduct balanced operation at branch level in terms of resource mobilization, customer service and digital onboarding for conventional and IFFS service lines.
\nReceive customer complaints and take immediate actions to solve issues under one\u2019s authority and refer to the right unit for speedy resolution when necessary.
\nMaintain adequate customer service staffing level and ensure that all customer service personnel are properly trained with respect to product knowledge, service delivery and communication techniques to meet customer service needs as well as business objectives.
\nCollaborate with Marketing and Brand team in implementing local marketing initiatives to promote the Nisir and its products and services to local customers.
\nReview Income and Expense Summary Accounts of the Branch, apply appropriate follow-up on controllable expenses and ensure that the Branch\u2019s books of accounts are in balance.
\nCheck the accuracy of daily reconciliation reports and statement of fund position forward a copy of the reports to the concerned organs.
\nMonitor the Branch\u2019s compliance with operating policies and procedures and outside regulatory requirements, and make recommendations for changes\/improvements as appropriate.
\nMonitor the security, maintenance and cleanliness of the branch and the branch\u2019s properties.
\nEnsure branches are open and available for service on time.
\nDirect the proper recording and maintenance of transactions.
\nPrepare, review and submit various periodic and ad hoc reports including audit and inspection rectifications reports, compliance reports regarding overall branch operations.
\nSign tickets and authorize\/approve daily transactions, approve opening, closing, blockage and release of customer accounts in accordance with established procedures and delegated authority.
\nOversee and assess customer service staff activities, and providing them with regular performance-related feedback.<\/p>\n
Location: Addis Ababa,
\nSalary: As per the company scale (Attractive)<\/p>\n
About You<\/p>\n
Qualification and Experience:<\/p>\n
Master\u2019s degree or Bachelor\u2019s degree in Economics, Accounting, Business Administration or related fields.
\nTwo (2) and Four (4) years of relevant experience for Masters and Bachelor respectively with hands \u2013 on experience in Senior\/supervisory roles.<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Nisir Micro Finance S.C","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-2437","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/2437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=2437"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=2437"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=2437"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=2437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}