The Sales Operations Officer is responsible for executing day-to-day sales operations to ensure data accuracy, timely reporting, and efficient order-to-cash processes.
\nAs the execution arm of the Commercial function, this role ensures SAP data integrity, collections follow-up, contract tracking, and reporting discipline, enabling the Commercial Lead to focus on strategic priorities. The role plays a critical part in maintaining operational rhythm, cross-functional coordination, and commercial visibility.
\nKey Responsibilities
\n1. Contract & Commercial Lifecycle Execution<\/p>\n
Ensure 100% of signed contracts are logged in SAP within 6 hours of receipt.
\nValidate all commercial terms (pricing, payment milestones, delivery schedules) before system entry.
\nTrack contract renewals and amendments; notify management 30 days prior to expiry.
\nMaintain and monitor performance guarantees and advance payment securities, including expiry tracking.<\/p>\n
2. Cash Collection & Receivables Support<\/p>\n
Generate and circulate weekly aging reports to the sales team.
\nIssue timely payment reminders in line with agreed collection schedules.
\nEscalate overdue accounts beyond defined thresholds with clear dispute summaries.
\nMaintain accurate and up-to-date collection logs in SAP on a daily basis.<\/p>\n
3. Data Accuracy & Quality Control<\/p>\n
Validate customer POs, invoices, and master data before SAP entry.
\nConduct weekly audits of open sales orders, pricing conditions, and credit blocks.
\nIdentify and resolve discrepancies with a zero-error tolerance approach.<\/p>\n
4. Sales Reporting & Performance Analytics<\/p>\n
Daily: Publish sales flash reports (actual vs. target) by 9:00 AM.
\nWeekly: Deliver performance reports comparing prior periods and trends.
\nMonthly: Prepare detailed analytics (Target vs. Actual, MoM, YoY, YTD vs. budget) by the 3rd working day.
\nQuarterly\/Annual: Support variance analysis and executive reporting requirements.<\/p>\n
5. Sales Administration<\/p>\n
Process commercial team expense claims within 5 working days.
\nMaintain accurate filing and documentation of all commercial records.
\nCoordinate meeting schedules, minutes, and follow-up action tracking.<\/p>\n
6. Fulfillment Planning & Execution Support<\/p>\n
Maintain an order fulfillment tracker aligned with procurement, warehouse, and supplier timelines.
\nCommunicate delivery schedules to internal teams and customers.
\nTrack inventory allocation based on revenue priority and risk exposure.
\nProvide weekly execution updates to stakeholders.<\/p>\n
7. Issue Identification & Escalation<\/p>\n
Proactively identify operational risks such as delays, stock shortages, or contract deviations.
\nResolve routine issues independently and escalate critical issues promptly.<\/p>\n
8. Order-to-Cash Cycle Management<\/p>\n
Follow up on contract finalization and advance payment collections.
\nCoordinate delivery, inspection, and customer acceptance processes.
\nSupport invoicing by ensuring complete and accurate documentation.
\nActively contribute to accounts receivable (AR) follow-ups and collection acceleration.<\/p>\n
9. Customer Coordination<\/p>\n
Maintain professional communication with customers on operational matters.
\nDocument disputes, penalties, and claims; support resolution processes.<\/p>\n
10. Contract Closure Management<\/p>\n
Support closure activities including customer testimonials and final documentation.
\nTrack release of guarantees, samples, and outstanding contractual obligations.<\/p>\n
11. Systems & Dashboard Support<\/p>\n
Execute daily SAP transactions (sales orders, deliveries, billing, pricing updates, credit release requests).
\nMaintain accurate and real-time contract and sales databases.
\nRefresh Power BI dashboards daily, ensuring up-to-date KPIs (bookings, billings, backlog, collections).
\nSupport automation of recurring reports and analytics.<\/p>\n
12. S&OP & Cross-Functional Coordination<\/p>\n
Prepare demand and performance data packs for weekly S&OP meetings.
\nEnsure alignment across sales, marketing, finance, and supply chain through accurate data sharing.<\/p>\n
About You<\/p>\n
Minimum Requirements
\nEducation<\/p>\n
Bachelor\u2019s degree in Business Administration, Finance, Economics, Accounting, Statistics, or IT<\/p>\n
Experience<\/p>\n
2\u20134 years of experience in Sales Operations, Commercial Support, Finance, or Data Analysis
\nExperience in technology, IT equipment, or consumer electronics is strongly preferred<\/p>\n
Technical Skills<\/p>\n
Excel (Advanced): Power Query, complex formulas, PivotTables, XLOOKUP\/VLOOKUP
\nPower BI (Intermediate): Dashboard creation, publishing, and refresh management
\nSAP or ERP Systems: Sales order processing, billing, and reporting
\nContract Management: Commercial contract tracking and receivables monitoring<\/p>\n
Core Competencies<\/p>\n
Attention to Detail & Data Accuracy
\nAnalytical Thinking & Problem Solving
\nProcess Discipline & Execution Excellence
\nCommunication & Coordination Skills
\nTime Management & Prioritization
\nAccountability & Ownership<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/forms.gle\/WKv4sLfBamXLwYDr7","_company_name":"National Marketers PLC","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-2546","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/2546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=2546"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=2546"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=2546"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=2546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}