Deputy Manager-Operations (French Speaker)
\nEdomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for nearly 20 years.
\nWe invite qualified applicants for the position of Deputy Manager-Operations at one of our clients VFS Global Services Pvt. Ltd.
\nPurpose of the role<\/p>\n
To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
\nTo ensure implementation of new process roll outs or changes.<\/p>\n
The Deputy Manager-Operations is Responsible for: \u2013<\/p>\n
Manage all day-to-day activities (Administrative and functional conducted at the Visa Application Center which involves:<\/p>\n
Document scrutiny & verification for visa processing
\nHandling cash & bank related transactions if assigned
\nMaintaining & recording all application data in a timely and accurate manner
\nEnsuring all administration & logistics of passport delivery to consulate\/applicant\/logistics company etc.<\/p>\n
Conduct regular Audits for all processes & implement all new process rollouts or changes
\nIdentify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
\nEnsure regular Error Monitoring: -to monitor track and reduce the number of errors every month, within acceptable limits
\nMaintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Tam Objective Tracker.
\nMaintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operation Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP\u2019s\/processes, required to be complied with, from an organizational & ISO perspective.
\nEnsure compliance with VFS Global defines principles, policies & procedures as applicable to the role
\nMaintain high standards of ethics, integrity and compliance with corporate procedures
\nEnsure that the entire process is completed within the mandated Turn Around Time. Ensure that the Teams are aligned & contribute towards
\nEnsure no penalties are incurred and monitor, track and maintain internal errors.
\nEnsure personal & professional development for self and team by conducting trainings on regular basis (product & process)
\nProvide assistance to staff when needed and handle applicant\/customer escalations
\nLiaise with various support functions to handle team related queries
\nEnsure delivery of Value-Added Services options and achievement of the VAS targets for the VAC
\nManage VAC productivity and VAC security (Physical & data)
\nMentor the team on a regular basis, thereby ensuring a successor is created for the position-assist Manager\/Unit Manager in Succession planning<\/p>\n
Salary: \u2013 attractive
\nRequired: \u2013 01 ( One )
\nPlace of Work: \u2013 Addis Ababa<\/p>\n
About You<\/p>\n
Knowledge & Key Skills: \u2013<\/p>\n
Proficiency in MS office & good typing speed
\nAdaptability and presence of mind to handle customer queries and complaints
\nIn-depth knowledge and understanding of systems and processes
\nAbility to Innovate and enhance procedures and methods to increase productivity & cost effectiveness Team management skills<\/p>\n
Organizational Competencies
\nFunctional Competencies<\/p>\n
1. Entrepreneurship
\n1. Good Communication skills in English [Verbal & Written]<\/p>\n
2. Quality & Service Orientation
\n2. Customer Orientation<\/p>\n
3. Teamwork & Collaboration
\n3. Good team player<\/p>\n
4. Diversity Sensitivity
\n4. Problem solving & Multitasking skills<\/p>\n
5. Personal & Professional Development
\n5. Interpersonal Skills<\/p>\n
6. Delivering Results
\n6. Self-Motivated and Self-Directed<\/p>\n
7. Communication
\n7. Conflict Management skills<\/p>\n
8. Networking
\n8. Time Management<\/p>\n
9. Leadership
\n9. Planning, Organizing, Motivating, Directing and Controlling<\/p>\n
Education:- MA\/BA\/BSc\/MSc Degree from Reputable Universities .
\nExperience: 2-4 years of experience in customer service or Hospitality industry.
\nLanguage Requirements <\/p>\n
Fluency in French Language
\nFluency in English and Knowledge of additional international language would be very helpful<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Edomias International PLC","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-2590","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-ethiopia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings\/2590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/media?parent=2590"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job_listing_region?post=2590"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-categories?post=2590"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/ethiopia\/wp-json\/wp\/v2\/job-types?post=2590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}