Website Pearl Hospital
Pearl Hospital is located in Nyahururu town, Laikipia County and was established in 2018 as Pearl Imaging with the sole purpose of providing diagnostic and interventional radiology services of the highest quality. Within the first year of operation, our clients demanded a wider range of specialized … read moremedical services under one roof. We listened. We have become the leaders in provision of specialized medical services in the Central and Rift valley regions of Kenya. We have invested extensively in the state-of-the-art laboratory and radiology equipment and the latest technology to achieve the medical excellence we have. We take pride in having highly qualified and motivated staff, led by a Consultant Radiologist, that provide personalized medical services to our clients. Our strategic partners include specialists in medicine, obstetrics and gynecology, surgery and general practitioners among others.
Key Responsibilities
Welcome patients and visitors warmly and assist them with inquiries, directions and service information.
Handle patient concerns, complaints and feedback promptly and professionally.
Ensure patients understand hospital procedures, services and waiting time.
Manage incoming calls, emails and walk-in inquiries efficiently.
Collect patient feedback and contribute to service improvement initiatives.
Act as a liaison between patients and hospital departments to ensure smooth service delivery.
Comply with hospital policies, customer care protocols and safety standards.
Minimum Qualifications
Diploma / Bachelors in Customer Service communication, Public Relations or equivalent related studies
Previous experience in customer care or front office services in a hospital or a healthcare setting is an added advantage
Computer Literate (MS Office and hospital information systems).
Professional appearance and positive attitude
Key Competencies
Compassion and Empathy
Strong communication skills
Attention to detail
Teamwork and Professionalism
Time management and multitasking
Interested and qualified candidates should forward their CV to: hr@pearlhospital.co.ke using the position as subject of email.
Apply Through:
hr@pearlhospital.co.ke
To apply for this job please visit pearlhospital.co.ke.