Website Ando
Ando Foods is on a mission to create food brands for delivery only. We are creating the foundations of an idea – a premium experience, sustainable all round, and most importantly delicious restaurant quality delivery-only food that travels well. At Ando, we create our own digital-only food concep… read morets, starting off with Khans – Pakistani Kitchen – an authentic Pakistani food brand. Our technology accurately predicts the right amount of ingredients to order and prepare for each of our kitchens' dishes on a daily basis. A great way to drastically reduce food waste.
The HR & People Operations Manager will lead the People & Culture function at Ando, providing strategic direction and operational oversight during a critical phase of organisational scale.
This role is designed for someone who can think strategically while enabling execution, helping build strong HR foundations, scalable structures, and a high-performance culture across multiple markets.
Key Responsibilities
Strategic HR Leadership
Act as a strategic partner to the CEO and leadership team on all people-related matters
Drive organisational design, workforce planning, and role structuring
Build and evolve a scalable People & Culture strategy aligned with business goals
HR Operations & Systems
Oversee HR operations to ensure consistency, efficiency, and compliance
Review and strengthen HR policies, frameworks, and internal controls
Ensure effective execution of HR processes across locations
Talent & Workforce Planning
Lead hiring strategy across functions in line with growth priorities
Ensure recruitment aligns with long-term organisational design and capability needs
Support building strong pipelines for critical roles
Leadership Advisory & Employee Relations
Serve as a trusted advisor to leadership on team structure, performance, and people challenges
Handle complex employee relations matters with maturity and fairness
Ensure consistent, compliant, and well-documented decision-making
Performance Management & Culture
Design and implement performance management frameworks and review cycles
Drive initiatives to strengthen culture, accountability, and engagement
Support leaders in building high-performing teams
Compliance & Governance
Ensure full compliance with Kenyan labour laws and HR best practices
Maintain strong governance across contracts, documentation, and policies
Identify and mitigate people-related risks proactively
Qualifications & Experience
Bachelor’s degree in Human Resource Management, Business Administration, or related field
CHRP (Certified Human Resource Professional) certification is preferred
Registered member of the Institute of Human Resource Management (IHRM)
3–5 years of HR experience, with at least 2 years in a supervisory or advisory role
Experience in high-growth or scaling environments is strongly preferred
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