Key responsibilities<\/p>\n
Settlement performance and recovery<\/p>\n
\tDefine settlement cadence and settlement readiness by partner and market
\n\tOwn daily settlement monitoring, delayed payments recovery, and escalation playbooks
\n\tDrive corrective actions with partners and internal teams to reduce recurring settlement failures
\n\tEnsure successful payment booking connects to customer outcomes (eg: reloack timestamp updates etc)<\/p>\n
Reconciliation operations and exception closure discipline<\/p>\n
\tOwn reconciliation exception taxonomy, queue workflows, and closure SLAs
\n\tDrive root-cause tagging and prevention backlog governance
\n\tCoordinate with Engineering\/Data\/Build PM to eliminate recurring exception patterns<\/p>\n
Partner SLA governance and operational controls<\/p>\n
\tBuild partner SLA scorecards and run monthly SLA reviews with corrective action plans
\n\tEnforce operating procedures and escalation discipline for underperformance
\n\tMaintain partner operational runbooks, escalation matrices, and evidence pack standards (eg: backend logs, etc) for disputes<\/p>\n
Payments incidents and customer impact reduction<\/p>\n
\tRun the payments incident process: triage, escalation, comms, and postmortems
\n\tMaintain prevention backlog tracking and ensure closure on permanent fixes
\n\tReduce payment-related customer impact through stronger controls, faster detection, and operational hygiene<\/p>\n
Ideal background<\/p>\n
\tPayments operations experience: settlement, reconciliation, exception management, partner performance governance
\n\tStrong analytical mindset; comfort with operational scorecards and closure discipline
\n\tComfortable owning operational routines and cross-functional escalation
\n\tAbility to translate operational pain into measurable process and tooling improvements<\/p>\n
What we are looking for:<\/p>\n
Education level:\u00a0<\/p>\n
\tBachelor\u2019s degree (Computer science degree preferred) from an accredited institution or equivalent experience with demonstrated proficiency<\/p>\n
Experience:\u00a0<\/p>\n
\tProven experience, 5+ years, in the fintech, telco or equivalent with senior-level engagement and relationship building.
\n\tA minimum of 5 years\u2019 management experience, having worked across technical, commercial, and customer-facing environments within the technology industry – particularly telcos and fintech.
\n\tDemonstrated experience in product management, product marketing, partnership management, business development, or related roles with a track record of successfully establishing strategic alliances.<\/p>\n
Apply Through:<\/p>\n
watu.applytojob.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/watu.applytojob.com","_company_name":"Watu Credit Limited","_company_website":"https:\/\/watucredit.com\/","_company_tagline":"Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading\u00a0African provider of a broad set of inclusive financial products, delivered through tech... read morenology in a fast, efficient and professional manner. Watu Credit Limited headquarters are located in Mombasa. We commenced our business operations in July 2015 with the clear vision to be the best in class provider for short and medium-term loan products tailored to the specific needs of our target clients and delivered through mobile technology. Watu Credit Limited prides itself on offering excellent client service in the domestic lending market, thanks to our dedicated team of professionals coupled with the use of modern technologies.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[699,693,700],"job-types":[687],"class_list":{"0":"post-89801","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/89801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=89801"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=89801"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=89801"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=89801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}