Job Summary<\/p>\n
Ensure 24\/7 availability and optimal performance of network infrastructure through proactive monitoring, incident response, escalation management, and advanced technical support. The NOC Tier 3 Engineer maintains SLAs while collaborating closely with cross\u2011functional teams and external vendors.<\/p>\n
Working Conditions<\/p>\n
\tShift-based role supporting 24\/7 operations.
\n\tOn-call availability may be required.
\n\tOffice-based position with potential remote work options.<\/p>\n
Experience<\/p>\n
\t3+ years of experience in Network Operations or NOC environments.
\n\tProven experience handling incident management and escalations.
\n\tExperience coordinating with field technicians and dispatch operations.<\/p>\n
Certifications (Preferred)<\/p>\n
\tCCNA, CCNP
\n\tRuckus Certified, Aruba Certified, Meraki Certified
\n\tCompTIA Network+, CWNA, Fortinet NSE, or similar networking certifications<\/p>\n
Soft Skills<\/p>\n
\tStrong communication and problem-solving skills.
\n\tAbility to remain calm and effective during critical incidents.
\n\tTeam collaboration and mentoring capabilities.
\n\tStrong time management and prioritization skills.<\/p>\n
Education<\/p>\n
\tBachelor\u2019s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.<\/p>\n
Key Responsibilities<\/p>\n
Network Monitoring & Performance<\/p>\n
\tMonitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and proprietary monitoring systems such as Cosmos.
\n\tAnalyze performance trends including bandwidth utilization, latency, packet loss, and KPIs.
\n\tMaintain monitoring thresholds, alerting policies, and SLA metrics.<\/p>\n
Incident & Problem Management<\/p>\n
\tRespond to alerts and outages within defined SLA timeframes.
\n\tPerform triage, root cause diagnosis, and manage the full incident lifecycle.
\n\tConduct root cause analysis (RCA) and document lessons learned.
\n\tTrack recurring issues and recommend preventive actions.<\/p>\n
Escalation Management<\/p>\n
\tAct as the primary escalation point for Tier 1 and Tier 2 support teams.
\n\tEscalate complex issues to Tier 4 engineers and specialized teams when required.
\n\tCoordinate with vendors and facilitate bridge calls during major incidents.
\n\tManage communication among technical teams, management, and stakeholders.<\/p>\n
Network Operations & Maintenance<\/p>\n
\tExecute firmware upgrades, patches, and configuration changes.
\n\tConfigure and support routers, switches, firewalls, load balancers, and wireless controllers.
\n\tImplement VLANs, access control policies, and VPN connections.
\n\tPerform change management activities and support scheduled maintenance windows.<\/p>\n
Troubleshooting & Support<\/p>\n
\tResolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.
\n\tTroubleshoot routing and switching protocols (BGP, OSPF, EIGRP, STP).
\n\tAnalyze network traffic using Wireshark and tcpdump.
\n\tAddress DNS, DHCP, firewall, NAT, and VoIP-related issues.
\n\tHandle SSID requests, conference room connectivity issues, and other special requests.<\/p>\n
Field Technician Coordination & Dispatch<\/p>\n
\tCoordinate and dispatch field technicians for:
\n\tProperty Management System (PMS) connectivity and troubleshooting
\n\tWi-Fi site surveys, coverage analysis, and wireless optimization
\n\tThird-party vendor support including VoIP, video, and conference room technology
\n\tSupport on-site troubleshooting and vendor escalations.<\/p>\n
Documentation & Collaboration<\/p>\n
\tMaintain network documentation, topology diagrams, and SOPs.
\n\tCreate post-incident reports and RCA documentation.
\n\tParticipate in capacity planning and continuous improvement initiatives.
\n\tCollaborate with Engineering, Logistics, Equipment teams, and third-party vendors as new technologies are integrated into the production network.<\/p>\n
Apply Through:<\/p>\n
www.linkedin.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/www.linkedin.com","_company_name":"Solvo Global","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language bar... read moreriers, a strong work ethic, in the same time zone, mirroring clients\u2019 office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[704,693,700],"job-types":[687],"class_list":{"0":"post-90015","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/90015","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=90015"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=90015"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=90015"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=90015"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}