As a MM\/Ent. Customer Success Manager, you’ll be a trusted advisor and advocate for our customers, building strong relationships and ensuring customer retention. You will be in charge of the entire customer lifecycle, from the onboarding phase to an established partnership with them.<\/p>\n
What Do You Bring<\/p>\n
\tA Strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews
\n\tSuccessful implementation of Customer Success Plans \/ goals setting strategies
\n\tProven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions.
\n\tExtensive knowledge of managing complex implementation\/onboarding projects and working with a medium-sized book of clients.
\n\tExcellent attention to detail.
\n\tA strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
\n\tDeep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.
\n\tFluent written and spoken English, with well-structured communication skills.<\/p>\n
What Will You Do<\/p>\n
\tManage the entire customer journey, fostering long-term partnerships.
\n\tSet and achieve Success Plans with your customers on a regular basis.
\n\tDeliver business reviews in partnership with our sales team.
\n\tCollaborate with Sales on customer expectations.
\n\tIdentify and leverage upselling and cross-selling opportunities.
\n\tShare customer feedback to improve team processes.
\n\tAct as a trusted advisor on product functionality.
\n\tEnsure high-quality service delivery.
\n\tEducate and train customers on product use.
\n\tMonitor customer health to prevent churn and manage escalations.<\/p>\n
Apply Through:<\/p>\n
job-boards.greenhouse.io<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/job-boards.greenhouse.io","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717],"job-types":[690],"class_list":{"0":"post-90109","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-remote"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/90109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=90109"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=90109"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=90109"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=90109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}