KEY RESPONSIBILITIES<\/p>\n
\tCustomer Call Handling:\u00a0Promptly and professionally handle customer calls while providing accurate solutions and minimizing abandoned calls.
\n\tTechnical Support:\u00a0Offer first-level troubleshooting, escalate complex issues appropriately, and follow up to ensure resolution.
\n\tSales and Conversions:\u00a0Handle installation and sales inquiries, clearly explain products and services, and meet sales targets.
\n\tISP-Related Inquiries:\u00a0Resolve ISP-related questions accurately, stay updated on policies, and document all customer interactions.
\n\tCall Influx Management:\u00a0Efficiently manage high call volumes, especially during peak periods.
\n\tRepeat Call Reduction:\u00a0Identify recurring issues, provide clear and complete solutions, and follow up to prevent repeat calls.
\n\tSocial Media Management:\u00a0Respond to customer queries on social platforms promptly, coordinate issue resolution, and engage customers to strengthen brand trust.<\/p>\n
REQUIREMENTS<\/p>\n
\tBachelor\u2019s degree in IT, business administration, Communications, or a related field.
\n\tProven experience in customer success, account management, or a similar role, preferably within the ISP industry.
\n\tStrong understanding of customer experience principles and best practices.
\n\tExcellent communication and interpersonal skills.
\n\tAbility to manage multiple tasks and prioritize effectively.
\n\tProficiency in Customer Relationship Management<\/p>\n
Apply Through:<\/p>\n
recruitment.mawingu.co<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/recruitment.mawingu.co","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717,803],"job-types":[689],"class_list":{"0":"post-90208","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-contract"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/90208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=90208"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=90208"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=90208"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=90208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}