Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit A Staff Coordinator, who will be a key point of contact between the company and their customers.<\/p>\n
DUTIES\/ROLES<\/p>\n
\tCoordinate operations control center
\n\tMaximize the productivity of resources (people, technology etc.)
\n\tCoach and handhold agents to maintain high operations standards
\n\tMonitor and improve order delivery time whilst minimizing order cancellations.
\n\tEvaluate performance with key metrics (etc.)
\n\tEnsure quality assurance checks are completed and maintained
\n\tOptimize delivery times and maximize Gsat
\n\tAssist all the three users to ensure satisfaction
\n\tAnalyze daily and weekly operation metrics with a macro view of the long-term success ofcities.
\n\tMentor staff and provide them with support required in their roles.
\n\tGive structured and actionable daily feedback to the Team Lead\/Supervisor<\/p>\n
You have:<\/p>\n
\tBe able to work under pressure and track thousands of movements every day
\n\tVery good command of English, both written and spoken
\n\tProficient in MS Office, G-docs and call centre equipment\/software programs
\n\tOutstanding communication and interpersonal skills
\n\tExcellent organizational and leadership skills with a problem-solving ability
\n\tWillingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24\/7 environment<\/p>\n
\u00b7\u00a0Positive and patient<\/p>\n
\tAbility to multitask is highly recommended
\n\tAbility to learn quickly and adopt to a fast-paced environment
\n\tPlan, perform and oversee audits on RTO processes to ensure the quality deliverable.
\n\tAnalyze quality results and present possible solutions and improvements to the Hub<\/p>\n
Supervisor.<\/p>\n
\tInterpret and comply with company quality standards.
\n\tFollow the procedures of sampling and guidelines for collection and reporting quality data.
\n\tDetect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards
\n\tProvide coaching inputs to the Supervisor and HQ in order to maximize agents\u2019 efficiency and quality.<\/p>\n
Report on results of quality audits.<\/p>\n
\tAssist the OCC team when need be.
\n\tAny other task related to operations.<\/p>\n
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day \u2013 time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com.\u00a0Indicating\u00a0RTO STAFF COORDINATOR\u00a0on the Subject line-Candidates MUST indicate their Current and Expected salaries.<\/p>\n
Apply Through:<\/p>\n
jobs1@hcsaffiliatesgroup.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs1@hcsaffiliatesgroup.com","_company_name":"HCS Affiliates Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717],"job-types":[687],"class_list":{"0":"post-90616","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/90616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=90616"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=90616"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=90616"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=90616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}