The ideal candidate is proactive, organized, disciplined, reliable under minimal supervision, and has strong communication skills and the ability to work independently in a dynamic environment.<\/p>\n
Key Responsibilities<\/p>\n
\tReceive and respond promptly to client inquiries via phone, WhatsApp, email, and other communication channels.
\n\tProvide accurate and detailed information on fumigation services, treatment options, pricing, and preparation requirements.
\n\tAssess client needs and recommend appropriate service options based on the type and urgency of infestation.
\n\tSchedule service appointments in coordination with technicians and confirm booking details with clients.
\n\tSend appointment reminders and pre-service instructions to ensure clients are adequately prepared.
\n\tLiaise with technicians to communicate job details, special instructions, and schedule adjustments.
\n\tMonitor job completion status and update service records accurately and in a timely manner.
\n\tFollow up with clients after service delivery to confirm satisfaction and address any concerns.
\n\tReceive, document, and manage client complaints, ensuring timely investigation and resolution.
\n\tEscalate technical or operational issues to the appropriate department and track cases to closure.
\n\tMaintain accurate and up-to-date customer records, including service history and contact details.
\n\tPrepare weekly service reports and track repeat clients and referral opportunities to support retention and business growth.<\/p>\n
Minimum Qualifications & Requirements<\/p>\n
\tBachelor\u2019s Degree or Diploma in Business Administration, Communication, Customer Service, or a related field.
\n\tMinimum 2\u20133 years\u2019 experience in a customer service role, preferably in a service-based or field operations environment.
\n\tProven experience in managing customer complaints and conflict resolution professionally.
\n\tStrong verbal and written communication skills with the ability to explain services clearly and confidently.
\n\tProficiency in Microsoft Office (Word, Excel) and familiarity with CRM or booking systems.
\n\tStrong organizational and time management skills with the ability to manage multiple client requests simultaneously.
\n\tHigh level of attention to detail in maintaining accurate customer records and service logs.
\n\tAbility to work under pressure and respond quickly to urgent service requests.
\n\tSales awareness or basic upselling experience (advantageous for promoting recurring fumigation services).
\n\tExperience in handling bookings, scheduling, or coordinating field teams is an added advantage.
\n\tProfessional demeanor, problem-solving ability, and customer-focused mindset.
\n\tDemonstrated ability to work independently with a reliable internet connection in a suitable remote setup with minimal supervision<\/p>\n
Apply Through:<\/p>\n
morsanhr.co.ke<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/morsanhr.co.ke","_company_name":"Morsan HR Consulting","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Morsan is a global powerhouse in hr consultancy, with a strong reputation built on excellent client relationships. Our specialization lies in tailoring comprehensive hr services to meet your organization's unique needs. from talent acquisition and development to performance management and hr strate... read moregy, we offer a wide range of solutions designed to elevate your hr practices","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[716,693,717,708],"job-types":[690],"class_list":{"0":"post-91013","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-remote"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/91013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=91013"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=91013"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=91013"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=91013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}