About the Role\u00a0<\/p>\n
Reporting to the Credit Collection Manager the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.<\/p>\n
Key Responsibilities<\/p>\n
\tMonitor and manage the PayG portfolio within the 1\u201390 days arrears bucket, identifying delinquency trends and escalating potential risk exposures to support effective portfolio control.
\n\tConduct customer follow-ups through telephone calls and field visits (where necessary) to secure repayments and negotiate structured repayment plans in line with credit policy.
\n\tEnsure effective early arrears management to maintain Portfolio at Risk (PAR) within approved thresholds and improve churn rates and cure rates.
\n\tEscalate delinquent accounts to Field Officers for prompt on-ground follow-up and resolution, ensuring timely intervention on high-risk and priority cases to improve recovery outcomes.
\n\tDrive timely resolution of client-related issues, including negotiation of repayment agreements, processing and follow-up of insurance claims, handling rescheduling requests, and coordinating aftersales support to enhance customer experience and recovery efficiency.
\n\tSupport scheduling and prioritization of collection activities to maximize productivity and recovery performance across assigned portfolios.
\n\tGenerate weekly arrears, compliance, risk, and recovery performance reports to support management decision-making and ensure adherence to internal credit policies and regulatory requirements.
\n\tPerform any other duties within the scope of this position as assigned by the Credit Collections Manager.<\/p>\n
Does this sound like you?<\/p>\n
\tDiploma or bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
\n\tPrevious 1 -2 years\u2019 experience in credit collection or a similar role
\n\tAt least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
\n\tKnowledge in credit management and banking is an added advantage.
\n\tCapable and willing to work extended hours
\n\tExcellent interpersonal skills with good leadership skills.
\n\tEvidence of well-developed organizational skills and the ability to meet strict deadlines.
\n\tKnowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
\n\tSound verbal communication skills including the ability to negotiate respectfully and assertively\u00a0
\n\tAccuracy and attention to detail.
\n\tDemonstrated ability to quickly learn new systems and processes. \u00a0 \u00a0
\n\tDemonstrated commitment to service excellence.
\n\tProficiency in GSuite, Microsoft Office<\/p>\n
Apply Through:<\/p>\n
sunculture.freshteam.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/sunculture.freshteam.com","_company_name":"SunCulture Kenya Ltd","_company_website":"http:\/\/www.sunculture.com","_company_tagline":"Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmer... read mores on the continent","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[791,693,701],"job-types":[687],"class_list":{"0":"post-91047","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/91047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=91047"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=91047"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=91047"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=91047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}