What You’ll Do<\/p>\n
\tManage Mobility inbound and outbound calls in a timely manner
\n\tFollow communication scripts when handling different customer topics
\n\tIdentify customer needs, clarify information, and provide solutions or alternatives
\n\tSeize opportunities to upsell products when they arise
\n\tWork on customer tickets, resolving both escalated and newly created tasks
\n\tKeep accurate records of all conversations in the call center database
\n\tIdentify and escalate priority issues and concerns to management
\n\tAssist customers with after-sale services through surveys, follow-up calls, and other assigned tasks
\n\tAssist in the customer home electrical audit process and management
\n\tFollow up with third parties for repairs, accidents, and insurance resolution
\n\tHandle emergency issues raised by customers including road traffic accidents, evacuations, and rescues
\n\tSupport in thermal incidences and escalate to management
\n\tSupport issues related to driving training, logbooks, and number plates
\n\tReceive and escalate customer documentation related to incidents and accidents
\n\tPropose new ideas from customer feedback to help the Mobility team improve processes
\n\tThis is an on-site role based at our offices in Nairobi. You will be reporting to the Team Lead.<\/p>\n
Expertise<\/p>\n
\tPrevious experience in a customer support role
\n\tStrong phone and verbal communication skills with active listening
\n\tCustomer focus and adaptability to different personality types
\n\tAbility to multi-task, set priorities, and manage time effectively
\n\tAbility to track your own work daily and compare against benchmarks
\n\tAbility to manage emotional responses and remain calm under pressure when dealing with difficult content<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"M-KOPA Solar","_company_website":"http:\/\/www.m-kopa.com\/","_company_tagline":"M-KOPA\u2019s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR\u2026 M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, m... read moreobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA\u2019s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT\/IFC Excellence in Sustainable Finance Award.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,717],"job-types":[687],"class_list":{"0":"post-91079","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/91079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=91079"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=91079"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=91079"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=91079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}