The Vehicle Maintenance & Rescue Technician plays a key role in delivering exceptional customer service in e-moto repair. The role is responsible for diagnosing, repairing, and maintaining motorcycles both at HQ and on the road through rescue requests. This role requires strong mechanical and electrical expertise, excellent communication skills, a proactive team approach, and the ability to ride motorcycles safely.<\/p>\n
Key responsibilities<\/p>\n
\tProduct Repairs and Diagnosis:\u00a0Troubleshoot and repair mechanical and electrical issues on-site and at HQ, ensuring vehicles are restored to optimal performance.
\n\tProcess Compliance:\u00a0Support the Aftercare Supervisor in implementing and adhering to Standard Operating Procedures (SOPs) on-site.
\n\tCustomer Support (Technical Input):\u00a0Provide timely and accurate technical feedback on customer complaints related to workmanship or product safety; ensure all issues are resolved within agreed KPIs.
\n\tProcess Improvement:\u00a0Participate in service trials and quality improvement initiatives; share ideas and insights to enhance product reliability and operational efficiency.
\n\tTeam Collaboration:\u00a0Work closely with technicians, coordinators, and customer teams to ensure smooth communication and efficient service delivery during vehicle rescues and repairs.
\n\tAdministrative Support:\u00a0Prepare and submit periodic job cards, service reports, and other documentation accurately and on time.
\n\tWorkshop Management:\u00a0Maintain a clean, safe, and organized work environment, including proper care and management of tools and equipment.
\n\tQuality Assurance:\u00a0Deliver exceptional customer service in E-Moto repair; take full accountability for the speed, accuracy, and quality of work performed.
\n\tCustomer Prioritization:\u00a0Ensure customers’ vehicles are repaired promptly to keep them operational and supporting their livelihoods.
\n\tRoot Cause Diagnosis:\u00a0Identify and manage underlying issues affecting vehicle performance, providing long-term solutions rather than temporary fixes.
\n\tTeam Approach:\u00a0Collaborate with the Aftercare Team Lead to provide clear, honest, and professional updates to customers regarding repair status.
\n\tOperational Support:\u00a0Support vehicle assembly at HQ and assist in the fabrication or modification of tools, vehicle parts, or equipment as needed.<\/p>\n
Minimum requirements:<\/p>\n
\tDiploma in Mechanical Engineering, Automotive Engineering, or a related technical field.
\n\tMinimum of two (2) years of experience in vehicle maintenance, assembly, or quality inspection in automotive sectors.
\n\tMinimum two (2) years experience riding motorcycles and valid Class A license
\n\tSound technical knowledge of motorcycles, EV systems, and repair processes is an added advantage.
\n\tExperience resolving escalated customer or technical issues with professionalism and empathy.
\n\tStrong communication (verbal and written skills) and interpersonal skills to engage effectively with customers and technical teams.
\n\tOrganized with demonstrated ability to work within a team and solve problems
\n\tSelf-driven and proactive, with a positive attitude and commitment to customer satisfaction.<\/p>\n
Apply Through:<\/p>\n
ampersand-rwanda-ltd.breezy.hr<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/ampersand-rwanda-ltd.breezy.hr","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[697,708,756],"job-types":[687],"class_list":{"0":"post-91147","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/91147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=91147"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=91147"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=91147"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=91147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}