What You Will Do:<\/p>\n
\tLead BOS service excellence, managing team of senior services professionals.
\n\tAccountable for services engagement and pre-sales including target topline and profitability.
\n\tResponsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
\n\tSecure service delivery readiness through competence planning inline with business and portfolio evolution.
\n\tSenior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD\/SDU units.
\n\tAdopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
\n\tChampion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD\/SDU.
\n\tSet Individual Performance and Development goals for members with regular check-ins.
\n\tResponsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization\/Billability.
\n\tDrive a Knowledge Sharing and Asset building culture across their community.\u00a0
\n\tInstill a culture of add-on sales and customer value maximization.<\/p>\n
What You Will Bring:<\/p>\n
\t12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
\n\tDeep understanding of BOS portfolio including products and services.
\n\tUniversity degree in ICT\/Engineering. A graduate degree such as an MBA is a plus.\u00a0
\n\tStrong People Manager track record leading Senior Team members and leading Leaders.
\n\tDeep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
\n\tAdvanced experience with IT Systems and Integration
\n\tOSS and BSS full stack integrations and surrounding ecosystems
\n\tAPI management & microservice architecture
\n\tCloud-Native & Platform transformation
\n\tData analytics, AI\/ML applications in service operations
\n\tIn depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
\n\tProven experience with MS IT and ADM related frameworks \u2013 ITIL, COBIT & SAFe
\n\tDemonstrated experience leading cross-functional highly matrixed and globally distributed teams.
\n\tRecommended certifications (external): ITIL, Lean Six Sigma, PMP
\n\tRecommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
\n\tStrong consultative, presentation, and communication skills<\/p>\n
Apply Through:<\/p>\n
.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/.com","_company_name":"Ericsson","_company_website":"https:\/\/www.ericsson.com\/","_company_tagline":"Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world\u2019s mobile traffic passes through Ericsson networks. Using innov... read moreation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[786,693,700,702],"job-types":[687],"class_list":{"0":"post-92404","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/92404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=92404"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=92404"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=92404"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=92404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}