The Business Operations Senior Associate is the heartbeat of our commercial engine. Your primary mission is to ensure that every sale is successfully operationalized\u2014from the moment an order hits the inbox to the moment the payment is cleared and the customer is satisfied.
\n\tYou aren\u2019t just processing data; you are also the day-to-day operational lead in the office.
\n\tYou will manage the team, and act as a critical bridge between Sales, Production, and Finance. We are looking for a financially competent, highly organized “superstar” who anticipates bottlenecks before they happen and tackles challenges with independent drive.<\/p>\n
What You\u2019ll Do<\/p>\n
\tLead a High-Performing Team
\n\tDirectly manage and coach administrative staff, packers, riders, drivers, and casual staff.
\n\tDrive team performance, safety, and output \u2014 building cross-cover capacity so operations never skip a beat.
\n\tCoordinate daily with Production to keep stock levels aligned with sales velocity.
\n\tRun Order Operations \u2014 End to End
\n\tOwn the full order lifecycle across Retail, Web, and B2B channels: SO creation, invoicing, packing, shipment, and delivery note reconciliation.
\n\tManage the main order inbox and website backend; confirm availability and keep customers informed at every stage.
\n\tEnsure invoicing is accurate, payment terms are enforced, and AR is clear before any dispatch.
\n\tControl Inventory & Finished Goods
\n\tTake full accountability for finished goods from the moment Production hands them over \u2014 security, accuracy, expiry management, and returns.
\n\tKeep Zoho as the single source of truth: stock counts, customer setups, and shipment data must always be 100% accurate.
\n\tExecute Logistics with Precision
\n\tPlan and execute deliveries using internal fleet and external LSPs; maintain the standards required by supermarkets and major retailers.
\n\tManage vehicle maintenance schedules and logistics budgets to maximise uptime and cost-efficiency.
\n\tHandle export\/import documentation and navigate regulatory requirements for new markets.
\n\tDrive Continuous Improvement
\n\tLead process improvement and lean initiatives across the BizOps department.
\n\tOwn operational performance reporting for Senior Management.
\n\tMaintain and evolve SOPs and Work Instructions; lead risk and continuity planning.<\/p>\n
What You\u2019ll Need<\/p>\n
Qualifications & Experience<\/p>\n
\tBachelor\u2019s Degree or Higher Diploma in Business Administration, Supply Chain Management, Logistics, or a related field (e.g., Economics or Finance).
\n\t3\u20135 years of experience in business operations, logistics, or administration.
\n\tMust have experience with Modern Trade\/ FMCG logistics processes.
\n\tAdvanced Excel & Zoho\/ERP proficiency.
\n\tBasic Bookkeeping \/ Accounts Receivable proficiency.
\n\tEAC export\/ import and global export\/ import preferred.
\n\tLean Six Sigma (Yellow or Green Belt) preferred.
\n\tCPIM (Certified in Planning and Inventory Management), CSCP (Certified Supply Chain Professional), CILT (Chartered Institute of Logistics and Transport) an added advantage<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Grounded","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Grounded is both a women- and family-run business. Our goal is to create healthy, sustainable homes through safer, eco-friendly products. Made in Kenya.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[711,693,708,729,694],"job-types":[687],"class_list":{"0":"post-92622","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/92622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=92622"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=92622"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=92622"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=92622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}