About the Role<\/p>\n
Technical Support Engineers are the first line of defence for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with our product(s) is smooth and impactful. You’ll partner closely with our customer experience, product, and engineering teams to champion the voice of the customer and shape how technical support scales.\u00a0<\/p>\n
Responsibilities:\u00a0<\/p>\n
\tProvide in-depth technical support via issue tracker tickets and Teams messages, resolving complex user-reported issues and ensuring high-quality end-user interactions.\u00a0
\n\tDebug, reproduce, and troubleshoot software bugs and usability problems.\u00a0
\n\tPartner with our Customer Experience, Product, and Engineering teams to escalate critical issues and feed insights into our technical roadmap.\u00a0
\n\tProvide IT hardware and software support to internal users (for example, software installation, patching of outdated software)\u00a0
\n\tMaintain and expand user-facing product documentation and internal knowledge bases to empower both customers and internal users.\u00a0
\n\tDesign and build internal tools and automations to scale support operations.\u00a0<\/p>\n
Requirements:\u00a0<\/p>\n
\tExperience in technical support, software engineering, or a related technical role.\u00a0
\n\tStrong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.\u00a0
\n\tStrong debugging skills and a passion for digging deep into technical problems.\u00a0
\n\tClear, concise communication skills to explain complex concepts to technical and non\u2011technical audiences.\u00a0
\n\tSelf-starter with curiosity, creativity, and a bias for action.<\/p>\n
Apply Through:<\/p>\n
www.zeraki.app<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/www.zeraki.app","_company_name":"Zeraki","_company_website":"http:\/\/www.zeraki.co.ke\/","_company_tagline":"Zeraki is all about using technology to solve some of the toughest challenges encountered in providing quality education in Africa. Our cutting edge solutions, provide insights that enable informed decision making, provide access to quality instruction and take the stress out of everyday administ... read morerative tasks. We strive to improve the lives of educators and students at every stage and in every setting. Our Core product, Zeraki analytics, is transforming the way educational data is collected, analyzed and used.\u00a0Zeraki simplifies and enhances the use of technology to deliver quality education. We develop cutting-edge tools that reduce the pain parents, teachers, students and schools face in attaining their educational goals.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,700],"job-types":[687],"class_list":{"0":"post-92654","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/92654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=92654"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=92654"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=92654"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=92654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}