The Customer Support Officer\u2019s principal responsibility is to provide support to customers through various mediums of communication, primarily telephone, chat, and email. We are looking for an individual who is passionate about helping people, thrives in fast-paced environments, and shares our belief in providing financial empowerment.<\/p>\n
Our strategic objective is to continually realign operational or delivery capabilities with customer expectations. You will help build strong relationships both internally and externally as well as drive collaboration and best practices company-wide.<\/p>\n
As the first line of contact with our users, you\u2019ll be the face of Power, turning every support interaction into an opportunity to create an exceptional customer experience.<\/p>\n
DUTIES AND RESPONSIBILITIES:<\/p>\n
\tRespond promptly and professionally to customer inquiries via email, chat, phone, or social media.
\n\tResolve product or service problems by clarifying the customer\u2019s complaint, determining the cause, and offering appropriate solutions.
\n\tDocument interactions and customer feedback in our support system via the CRM.
\n\tCollaborate with cross-functional teams such as Product, Engineering, and Sales to escalate and resolve issues.
\n\tIdentify and suggest process improvements based on customer feedback.
\n\tMaintain a high level of product knowledge to effectively assist customers.
\n\tContribute to building and updating the knowledge base and FAQ resources.<\/p>\n
PREFFERED SKILLS AND QUALIFICATIONS:<\/p>\n
\tDiploma or Bachelor’s degree in Business, Finance, Customer Service, or related field
\n\tMinimum 3 years experience in a call centre or customer service environment.\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Use the link(s) below to apply on company website. \u00a0<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Power Financial Wellness","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"A holistic platform delivering financial wellness for individuals, improved performance for companies, and new opportunities for banks and lenders. Power is a platform dedicated to enabling holistic financial services to the online informal economy and the poorly served formal economy.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[704,693,717,708],"job-types":[687],"class_list":{"0":"post-92884","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/92884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=92884"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=92884"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=92884"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=92884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}