Key Responsibilities:<\/p>\n
Process Ownership & Development<\/p>\n
\tTake full ownership of the end-to-end GPS installation and re-installation process
\n\tAnalyze existing workflows, identify inefficiencies, and redesign processes for scalability and efficiency
\n\tBuild clear structures, SOPs, and tracking systems where they are missing or insufficient
\n\tContinuously test, refine, and optimize processes based on data and field feedback<\/p>\n
Team Leadership & Capability Building<\/p>\n
Lead and develop 3 operational teams:<\/p>\n
\t\u00a0Admin Team\u00a0\u2013 ensuring accuracy and reliability of system data
\n\t\u00a0Installation Coordinators\u00a0\u2013 managing technicians, training them, and ensuring high-quality installations
\n\t\u00a0Re-installation Coordinators\u00a0\u2013 engaging offline clients and coordinating priority re-installations with branches
\n\tSet clear expectations and build a performance-driven culture
\n\tIdentify skill gaps and implement training and development plans
\n\tEmpower teams to follow structured processes while maintaining flexibility where needed<\/p>\n
Performance, Quality & Problem Solving<\/p>\n
\tDefine and track key KPIs (e.g., installation turnaround time, GPS uptime, re-installation success rate)
\n\tUse data to identify root causes of issues, not just symptoms
\n\tActively troubleshoot operational challenges and implement sustainable fixes
\n\tEnsure consistent quality of installations across all regions<\/p>\n
Who We Are Looking For:<\/p>\n
This role is not for someone who only maintains systems, we are looking for someone who:<\/p>\n
\tEnjoys\u00a0building processes from scratch and improving broken ones
\n\tIs comfortable working in\u00a0fast-changing, sometimes unstructured environments
\n\tThinks in terms of\u00a0systems, root causes, and long-term solutions
\n\tTakes ownership and drives initiatives independently<\/p>\n
Requirements:<\/p>\n
\tProven experience in operations or process management
\n\tStrong leadership experience managing multi-layered or distributed teams
\n\tExperience coordinating field or regional operations
\n\tStrong analytical and problem-solving mindset
\n\tAbility to turn ambiguity into clear structure and execution
\n\tExcellent communication and stakeholder management skills
\n\tBachelors Degree\/ Diploma in Engineering or any related Technical Field.<\/p>\n
Apply Through:<\/p>\n
talent.sage.hr<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/talent.sage.hr","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[693,708,756],"job-types":[687],"class_list":{"0":"post-93058","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/93058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=93058"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=93058"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=93058"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=93058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}