We are seeking a Reactivation Agent to reconnect with former customers, understand their past concerns, and help them rediscover the value of our service. This role is focused on building trust, addressing objections, and offering personalized solutions that encourage long-term customer relationships.<\/p>\n
Key Responsibilities<\/p>\n
\tContact former customers who have canceled their subscription or service\u00a0
\n\tConduct professional and compliant reactivation calls\u00a0
\n\tIdentify reasons for cancellation and address concerns with empathy\u00a0
\n\tProvide clear updates on product improvements, features, and offers\u00a0
\n\tPresent personalized reactivation options based on customer needs\u00a0
\n\tMaintain a consultative approach focused on value rather than aggressive selling\u00a0
\n\tData entry and research as required to troubleshoot customer problems.
\n\tManaging database records, drafting status reports on customer service issues.
\n\tProviding feedback on the efficiency of the customer service process.
\n\tEnsuring customer satisfaction and providing professional customer support.
\n\tMaintaining solid customer relationships by handling questions and concerns with speed and professionalism.<\/p>\n
Skills and Personality Traits\u00a0<\/p>\n
\tExcellent verbal communication and interpersonal skills\u00a0
\n\tStrong active listening and empathy\u00a0
\n\tProven ability to handle objections and retention conversations\u00a0
\n\tCustomer-focused mindset with a consultative sales approach\u00a0
\n\tHigh level of professionalism and emotional intelligence\u00a0
\n\tAbility to work with KPIs and performance targets\u00a0<\/p>\n
Requirements<\/p>\n
\tAt least 1 year of experience in customer retention, telesales, or call center roles\u00a0
\n\tExperience handling dissatisfied or churned customers\u00a0
\n\tProven customer-facing experience delivering excellent service.
\n\tBachelor\u2019s Degree preferred but not mandatory.
\n\tTyping speed of 40WPM with accuracy of 90% and above
\n\tExcellent grammar skills, B2 and above English
\n\tKnowledge of IT programs i.e., Word, Excel, and fast fingers for typing
\n\tStrong product knowledge and the ability to learn quickly
\n\tStrong computer literacy including word processing, typing, and cloud-based applications<\/p>\n
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.<\/p>\n
Apply Through:<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Teleperformance Kenya","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"TP is a trusted partner to many of the world\u2019s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[710,693,717,708],"job-types":[1244],"class_list":{"0":"post-93094","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time-onsite"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/93094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=93094"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=93094"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=93094"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=93094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}