Duties & Responsibilities:<\/p>\n
\tBuild and Lead the Product Team
\n\tEstablish agile structures, rituals (Scrum\/Kanban), and processes for the adoption team.
\n\tDefine success metrics (KPIs) and align regional resources to meet adoption goals.
\n\tFoster a team culture of trust, continuous learning, and accountability.
\n\tDefine Product Requirements & Business Value
\n\tEngage directly with business stakeholders to ensure adoption strategies deliver measurable value.
\n\tGather requirements using practice-based personas developed from real user groups and behaviors.
\n\tMaintain a dynamic stakeholder training pipeline to inform the delivery of relevant learning experiences.
\n\tReview market trends and user insights to guide product enhancements.
\n\tManage the Product Roadmap & Backlog
\n\tTranslate global strategy into a region-specific backlog and maintain the product vision.
\n\tPrioritize a complex backlog including user stories for training, coaching, and engagement.
\n\tApprove Definitions of Done (DoDs) and maintain high-quality content in the Digital Enablement Hub.
\n\tParticipate in PI Planning and sprint ceremonies to ensure delivery alignment.
\n\tStakeholder Engagement & Change Leadership
\n\tIdentify high-value business teams for deep-dive coaching and tailored advisory sessions.
\n\tCollaborate with Tech Solutions Service Delivery teams to gather feedback and requests.\u00a0
\n\tLead change management activities, applying role-based adoption plans and peer networks.
\n\tOversee regional enablement events such as Expos, Tech consultations, and Tech Talks, or other formats as needed.\u00a0
\n\tProvide transparent updates and produce region-specific communications to sustain awareness.
\n\tMeasurement, Quality Assurance & Reporting
\n\tMaintain telemetry-driven dashboards to track usage depth and identify adoption barriers.
\n\tPrepare weekly reports for the Product Manager and monthly Training & Coaching reports for partners.
\n\tLead test planning and ensure all adoption materials meet quality standards.
\n\tLeadership, Coaching, & Capability Development
\n\tGuide, mentor, and coach team members to build technical expertise, digital dexterity, and a strong service-oriented mindset.\u00a0
\n\tPromote knowledge sharing, best practices, and continuous learning to strengthen team capability and improve service delivery outcomes.\u00a0
\n\tFoster a culture of accountability, trust, collaboration, and continuous improvement that supports high performance and sustained service quality.\u00a0
\n\tSet clear performance expectations, provide timely and constructive feedback, and contribute to performance management and career development discussions.<\/p>\n
Selection Criteria<\/p>\n
\tMaster\u2019s degree with 8 years of experience or a Bachelor\u2019s degree with a minimum of 10 years of relevant experience, or equivalent combination of education and experience.
\n\tDemonstrated experience in product operations, digital adoption, customer success, product enablement, IT service enablement, or productivity\/collaboration programs, including defining product vision and roadmap, managing complex backlogs, and delivering outcomes using agile frameworks such as Scrum, Kanban, or SAFe.
\n\tProven capability in leading technology adoption and change initiatives that drive behavioral enablement and sustainable change, including identifying adoption barriers and applying evidence-based solutions.
\n\tStrong experience partnering with business stakeholders and technology teams to design and deliver adoption strategies aligned to business priorities and focused on measurable value and outcomes.
\n\tDemonstrated ability to use data, insights, and telemetry to assess adoption, monitor impact, report on outcomes, and drive continuous improvement in products and services.
\n\tProven leadership experience in guiding, mentoring, and coaching team members, fostering a culture of trust, accountability, collaboration, and continuous learning.<\/p>\n
Apply Through:<\/p>\n
worldbankgroup.csod.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/worldbankgroup.csod.com","_company_name":"World Bank Group","_company_website":"http:\/\/worldbank.org","_company_tagline":"The World Bank Group (WBG) is a family of five international organizations that make leveraged loans to developing countries. It is the largest and most famous development bank in the world and is an observer at the United Nations Development Group. The bank is based in Washington, D.C. and provided... read more around $61 billion in loans and assistance to \"developing\" and transition countries in the 2014 fiscal year. The bank's stated mission is to achieve the twin goals of ending extreme poverty and building shared prosperity.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[692],"job-categories":[800,693,700,702],"job-types":[687],"class_list":{"0":"post-93124","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-nairobi","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings\/93124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=93124"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job_listing_region?post=93124"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-categories?post=93124"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/job-types?post=93124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}